According to "The Value of Multichannel Real-Time Segmentation" from The Relevancy Group, marketers that utilize real-time multichannel data generate nearly three times more
revenue in their marketing programs than their peers that do not utilize real-time data. Adding automation pushes those results even higher. Marketers that automate customer lifecycle messaging
through tactics such as rules-based triggers, drive 133% more revenue than those that don’t.
Email is the most effective channel to drive revenue. 91% of participants
view email as the most effective channel to move the sales needle, says the report. Though Email marketers are rapidly expanding their strategies to encompass multichannel tactics, organizational
structure, coordination and expertise are limiting opportunities.
Most
Effective Channels Driving Revenue |
Channel | % Ranking Most
Effective |
Email marketing | 91% |
Display advertising | 81 |
Social
marketing | 76 |
Paid search | 72 |
Print direct marketing | 70 |
Source; The Relevancy Group/Zeta, July 2015 |
multi
Highlights
of the Report/Survey Findings Include:
- Nearly a quarter of marketers state they don’t have adequate staffing resources, and marketing organizations remain siloed, preventing
marketers from consolidating multiple marketing channels to one vendor. Just 25% of marketers’ state there is central ownership across all marketing channels while 56% of marketers wish to
consolidate their vendors across all channels.
- Marketers are becoming increasingly data-driven. Analytical services that help develop measurement and attribution models are the most
valuable services according to 40% of marketers surveyed.
- Marketers lack the tools to capitalize on the explosion of data and marketing touchpoints. 25% of marketers use some form of
real time data to drive segmentation and targeting, but the vast majority are not able to centralize customer data from across channels and recognize customers in a single record.
- Granular measurement of return on marketing spend remains out of the reach of most marketers. Only 21% of marketers surveyed leverage multichannel attribution models, leaving 79 % to rely on
potentially spurious conclusions that fuel poor media buying decisions.
Additionally email is increasingly being used to target consumers based on their behavior
online and offline, such as in-store purchases and interacting with display advertising. Email ties the consumer identity together across channels and it is the mechanism utilized to drive real-time
segmentation through multichannel data, concludes the report.
More information from the Relevancy Group,
and sign-up access to the complete report may be found here.