“Otherwise, [we’d be] at the mercy of what vendors user, or some other metric that doesn’t make sense,” Hespos added.
One problem is the number of distractions that marketers and clients constantly face, noted Mark Egan, Chief Client Officer at Maxus.
If brands took half of the time they spend chasing shining new objects and spent it making sense of the data they already have, they’d be much better off, Egan said. At the present moment, “it creates operational challenges for us.”
“We’ve got such a way to go in [making sense] of all this data,” Hespos added. “We need to solve this problem the way we solved it in the early days.” That means coming together as an industry and working on the problem together.