Around the Net
One In Four More Willing To Trust Chatbots Than Humans
- Campaign, Friday, July 1, 2016 8:15 AM
One in four people are more willing to trust customer service chatbots with their sensitive information than a human, a study into artificial intelligence by Mindshare has found. The Group M media agency's Humanity in the Machine report, launched today, identifies how brands can best use AI chat interfaces, following a survey of 1,000 UK consumers between the ages of 18 and 65.
