Around the Net
Future Of Customer Communications Will Be Instant Messaging
- Econsultancy, Wednesday, September 21, 2016 8:19 AM
In 2015, mobile phone messaging apps were used by 1.4bn consumers and eMarketer predicts that by 2018, the number of chat app users worldwide will reach 2bn, representing 80% of smartphone users worldwide. In a nutshell, it's only a matter of time before everyone and their granny, in practically every country on the planet, are using IM.
