Commentary

Amazon Massive Influence On eCommerce Market

According to the second annual State of Amazon study by BloomReach, reported by Graham Charlton, Editor in Chief at ClickZ Global, Amazon is involved in most online activities, with 90% of customers checking the retailer even if they find the product they want on another ecommerce site.

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Charlton continues, noting that “    the survey of 2,000 US consumers found that more and more people are hitting the Amazon website first… its share of this action up 11% year on year… down for search engines and other retailers…”

Consumers Searching First on Amazon

 

Searching First

Year

Amazon

Search Engine

2015

44%

34%

2016

55%

28%

Source: BloomReach, September 2016

Amazon is the destination of choice for much comparison shopping, thanks to the retailer’s reputation for price-competitiveness, as well as the fact that it sells just about everything, says the report.

  • 90% of consumers will check Amazon even if they’ve found their product elsewhere. 78% of these shoppers do this ‘often’ or ‘always’
  • And, 70% check products they’ve found on Amazon on other ecommerce sites  

The study looked at shopping habits on mobile devices, says Charlton. Amazon still dominates, but less so than overall.

  • “50% of mobile shoppers try Amazon first, compared to search engines on 34% and other retailers on 16%
  • 76% of consumers shop on their smartphone, with 90% saying that they’ve made a purchase on a smartphone
  • Almost 50% shop on a smartphone weekly 
  • 92% say smartphone shopping can influence a purchase decision, while 52% say smartphone shopping often or always supports a purchase
  • 88% will use a smartphone to assist shopping in stores
  • 78% have a retailer mobile app, and 82% of those have a retailer app that isn’t Amazon’s”

With the holiday shopping season approaching, the study also looks into holiday-shopping behavior, Charlton says.

  • “By Labor Day weekend, 42% of consumers had started gift shopping, and of the remaining majority who hadn’t, 61% will start on or before Black Friday.
  • A majority plan to do more than 50% of their holiday shopping online.
  • 94% plan to shop on the Amazon this holiday season:

The survey also found that consumers seem to view Amazon not only as a place to buy gifts, but also as a place to look for inspiration:

  • When shoppers know what gift they want, 59% will start on Amazon, 24% on a search engine, and 16% at a retailer that has that product
  • If people don’t have a gift in mind, 49% will start on Amazon, 28% on a search engine, and 26% on a retailer the gift recipient likes”

Reported by ClickZ here

 

 

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