The issue is not just that digital advertising needs to heed the same standards as its more established siblings. The deeper issue is that the
digital advertising model is increasingly audience-driven — we buy custom audiences either directly or through automated exchanges, without making a distinction about where those audiences are
found.
As we shift to a media model that is purely audience-driven, and where editorial context is not considered, we risk placing brands in environments where they can come to serious
harm.
The most glaring example of this harm was the discovery by the Jaguar marketing clients in the UK that their ads were running next to ISIS recruitment videos on YouTube. This has led to
Jaguar suspending its entire digital advertising budget for a day. A recent Times of London investigation found that many clients in the UK have their brands in unsafe places, from a brand
association perspective.
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One of our UK clients had digital ads running on a neo-Nazi site. This was not intentional, of course, and was quickly stopped. These ads were bought programmatically
and simply followed our audience to the darkest corner of the Internet.
So we find ourselves at a crossroads.
The benefits of taking an audience-driven approach in advertising are
profound: more relevance, less waste, and better transactional results. But the risks to brand health and safety are becoming too big to ignore. Of course, no one should believe Jaguar is looking to
attract ISIS followers, but one screenshot of that ad next to a beheading and the grisly association is permanent.
And the scale and exploding growth of the digital advertising ecosystem means
we need to get serious — and quickly.
What are we to do? At UM, we are implementing, immediately, SAFE (Sites Automatically Filtered & Excluded), a brand safety blacklist of wsites
that will be excluded from all digital media buys, programmatic or otherwise, for all our clients. This list includes all the obvious candidates based on topic – sites promoting racism,
anti-Semitism, neo-Nazism, homophobia, misogyny, violence, terrorism, pornography – and others based on intent – fake news sites, clickbait farms, bots.
All our digital media
buying platforms and partners will have to verify these Web sites are not part of any client media buy. Further, UM will not rule out blacklisting ad tech providers whose code appears on sites on the
SAFE blacklist, too.
The SAFE blacklist will be automatic for all our clients, which means they would have to put in writing to UM that they don’t want to be part of this program —
and then opt out. We would try to talk them out of opting out, but ultimately we are agents to our clients.
Why haven’t we done this before? We have blacklists for many of our clients
currently, but they are ad hoc and have been built up over time reactively in response to bad experiences. They aren’t systematic nor comprehensive. The SAFE blacklist will combine all these ad
hoc blacklists into one agency-wide