LG Brings Netflix Characters Home, Literally

Binge watchers are seriously dedicated to their shows, and if you want to surprise and delight them, perhaps the best way to do it is through the things they love. 

LG Electronics is launching a new social media campaign to do exactly that, teaming with Netflix to bring the characters of the latter’s programming to some of its shows biggest fans. The “Serious Watchers” campaign is designed to move the brand beyond “techs and specs” to forge a deeper connection, says Michelle Fernandez, head of home entertainment marketing for LG Electronics USA. 

“There’s been a lot of focus on techs and specs, but that overlooks why people buy televisions in the first place,” Fernandez tells Marketing Daily. “This was a way to connect with consumers in a more emotional way.”



The effort, from FCB New York, provides loyal fans of Netflix shows with a once-in-lifetime experience as a reward for their dedication. Targeting such serious watchers is another way to forge a connection with those who are truly dedicated to their televisions, Fernandez says. “It’s these consumers who best appreciate having the best experience out there,” she says. 

The first video in the series features actress Yael Stone in character as Lorna Morello from “Orange Is the New Black,” surprising a show superfan Christopher (or in Morello’s voice, “Christopha”) who is expecting the delivery of a new LG OLED TV. The two-minute video, directed by legendary prank director Jeff Tremaine, depicts Morello coaxing Christopher to run her a bath while she and a crew set up the new TV. They take to watching “OITNB” for a few minute before Morello is taken back to prison.

“We wanted to make sure we were give the fan the experience of a lifetime,” Fernandez says. “It’s not just surprising and delighting with a product, but surprising and delighting with an experience.”

The social campaign will continue through the end of the year, with different Netflix characters and surprises, Fernandez says. The company chose to partner with Netflix due to the “loyal community” of fans for the provider’s many shows, she says. Using social media as the platform was a way to connect with the “water cooler” zeitgeist of popular programming, she says. 

“Content has become the water cooler of the modern day, and connecting with [fans through social media] is more effective. What we can do through social is have a conversation with them,” Fernandez says. “It makes sense to tap into a community that already exists.”

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