A Farmers Insurance Mobile Claims Center (MCC) has been deployed to Victoria, Texas to assist customers affected by Hurricane Harvey.
In addition to expedited claims processing, hot meals, sundries, high-speed internet and phone access, customers who visit the relief site will also have access to Pet Partners specially trained therapy dogs for emotional support.
"Farmers Insurance understands that beyond the physical devastation, the emotional toll can often leave a lasting mark on victims,” said Keith Daly, chief claims officer for Farmers Insurance, in a release. “We want our customers to know that when they see the Farmers team, they know help has arrived.”
According to Bellevue, Washington-based Pet Partners, an emerging body of research recognizes the impact the human-animal bond can have on individual and community health, including after traumatic events.
Farmers customers who suffered damage from the storm can file their claims at the MCC in Victoria, online at www.farmers.com, via the Farmers Insurance mobile app, or by calling the 24-hour claims center.
Additional MCC sites will be established in the coming days as heavily impacted areas become accessible. Farmers will post the locations of the MCCs on www.farmers.com/catastrophe and on its social media channels.