Office workers like email — almost 70% say it’s necessary for communication. But they have limits to the endurance, according to The 2020 Workplace Communication Report, a study by Spike.
Of the millennial and Gen X workers polled, 40% of spend at least two hours a day on email tasks. That includes pitching new clients, selling products or brainstorming ideas.
Over 65% read the subject line, but only 30% read the first sentence of a message.
In addition, over 25% feel that threads and chains get out of hand every day, and 30% deal with the problem more than once a week. They often feel they don’t need to be included.
And over 23% say email will be used less often in the future, while nearly 20% predict it will become identical to texting.
However, millennials and boomers are more likely to predict a decline in email usage, whereas Gen Xers say it will increase.
Nearly 35% feel switching between communication platforms slows productivity.
Spike -- a platform that helps workers chat, collaborate and manage their communications, including email, with an app -- surveyed over 1,000 users of email and other workplace tools.