Commentary

Pervasive Second-Screen Habit Opens CTV Opportunities

The habit of checking messages, texting and even watching videos on phones, while also watching TV, is even more pervasive than some might guess. 

A recent survey of smartphone users 16 and older across eight countries — the U.S., U.K., Germany, Turkey, Japan, Singapore, Korea, and China — found 76%, on average, reported second-screening. 

In the U.S. alone, the number jumps to 83% — although Singapore and China have us beat, with both at 85%, according to the research, conducted in November by global app marketing analytics platform Adjust. 

This translates to a huge universe of consumers who can potentially be marketed to through use of phone-scannable QSR codes or other engagement methods — like downloading a mobile app in TV content… particularly CTV and addressable TV. 

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To leverage the second-screen marketing opportunity, marketers need cross-device measurement to properly attribute which channels result in the greatest mobile response, so they can adjust spend accordingly going forward, of course.

But some intriguing insights can be gleaned about second-screen behavior and user segments from the Adjust survey. 

For example, among all countries studied, social apps are the number one choice for second-screeners — favored by 65.4% of respondents, on average — followed by banking (54.9%) and gaming (44.9%).

 

 Food delivery apps are strongest in China (65.2%), Korea (36.6%) and Singapore (48.2%). 

Here are the most popular types of apps among U.S. second-screeners: 

Social apps

77.9%

Banking apps

51.4

Gaming apps

51.1

Food delivery apps

28.2

Utilities apps

23.3

Ecommerce apps

20.9

Travel apps

18.5

None of the above

  4.3

U.S. second-screeners ages 16 to 24 are the demo most inclined to use social (86.9%), gaming (73.7%) and food delivery (39.4%) apps; those 35 to 44 are most inclined to use banking (59.7%) and ecommerce (30.9%) apps; and those 55 and older are most inclined to use travel apps (30.9%).

And while these tidbits aren’t necessarily tied to second-screening, here are U.S. smartphone users’ favorite streaming services: 

Netflix

61.3%

Amazon Prime

41.8

Hulu

30.0

Disney

20.0

Don't have favorite streaming/TV service  

15.5

YouTube TV

11.5

HBO

7.9

Peacock

6.2

Other, please specify

5.5

Apple TV+

3.0

ESPN+

2.5

Crunchyroll

2.4

Vudu

1.6

Another tidbit: Asked which streaming services they “can’t live without,” 65% of the 215 U.S. smartphone users who responded to that open-ended question cited Netflix, 14% Amazon Prime Video, 10% Hulu, 4% Spotify, 3% Disney+, 3% YouTube, and 34% cited various “other” services.

1 comment about "Pervasive Second-Screen Habit Opens CTV Opportunities".
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  1. Ed Papazian from Media Dynamics Inc, March 15, 2021 at 1:14 p.m.

    I hope that nobody thinks that 75%+ of the audience to a TV show's average episode is using a second screen every time a commercial comes on---as this is simply not the case. While many people do this sometimes---some frequently, others less often--- the real percentage of such avoidance per commercial minute is closer to 15-20% than the far larger figures reported in this type of research---just ask the folks who do "eye camera" research---or check out our piece on this in the latest edition of "TV Dimensions".

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