Carat Finds Brand Emotional Intelligence Lagging In 'Empathy,' 'Self-Regulation'
- by Joe Mandese @mp_joemandese, March 18, 2021
Among the primary factors contributing to a brand's "emotional intelligence," most score lowest in "self-regulation" and "empathy," two qualities that would seem paramount in the minds of consumers following a year of global pandemic and economic duress. That's one of the top findings from Carat's new "Brand EQ Report …
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