Commentary

Streaming Consumers Take 6 Minutes Deciding What To Watch: A Waste Of Time?

Content discovery has always been somewhat of a chore for TV consumers -- especially now, among streaming consumers.

LG Ad Solutions says it takes almost six minutes on average to select a piece of content after turning on a TV set. It did not offer up any earlier data on search times for comparison.

At the same time, 45% of streaming consumers agreed there are “too many content choices,” while another 40% say there is “confusion on where to find content.”

Is any of this good news? It might not be so much for TV consumers -- but it definitely is for TV streaming marketers. 

Tony Marlow, chief marketing officer of LG Ad Solutions, says in a release: "This presents a great opportunity for streamers to leverage smart TV home pages for content discovery.”

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Marlow says much of this content discovery, naturally, comes from 40% of viewers who are pitched recommendations on their smart TV's home page. He reckons that all this activity will continue.

But perhaps just in the short term, I would guess.

There is, as many analysts know, a maturation of the streaming market. In addition, LG has said, in an earlier report, that consumers are cutting down on the number of subscription services.

Almost 50% of streaming consumers have canceled a service to save money. This comes from a survey of 750 U.S. consumers in March 2023. Another near 60% are willing to cancel a subscription after finishing their desired content.

Other analysts found that this is because of consumers focusing on one ongoing key TV series -- or perhaps one special big event movie that has already been released exclusively in theaters.

All this content discovery remains a major issue as streaming consumers can have anywhere from three to five services or more. That means switching between one service content discovery home page and another.

While there are a number of website-oriented services out there for consumers to figure out where TV shows are airing -- as well as those that offer suggestions, niche genres, and other key TV and movie content descriptors -- it is still a hodgepodge of ways and time spent in figuring out what someone might want to watch on a given night.

3 comments about "Streaming Consumers Take 6 Minutes Deciding What To Watch: A Waste Of Time?".
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  1. Ed Papazian from Media Dynamics Inc, April 13, 2023 at 1:06 p.m.

    Since that six minutes is  an average imagine what  must it be like for that extreme segment---perhaps a tenth---that takes half an hour to decide what to watch---in contrast to that group---maybe another tenth---that averages only 20 seconds to select their fare. Is there a demographic difference? Do oldsters take longer to find what they want while younger folks always know exactly what and how to find it? Or is it the other way around. And what about the amount of time devoted to streaming content? Are "heavy streamers" ---that's time spent, not weight----more likely to take less time finding something to watch? So many questions---so little time.

  2. Ben B from Retired, April 13, 2023 at 10:02 p.m.

    I bet those that take 6 minutes to find something on streaming are the type that can't find anything to watch on TV before streaming. I don't stream but if I was I'd pick the service that had a lot of stuff I'd watch than just drop after done with a show or a movie I think it's not worth paying for a service for just one or 2 shows just my opinion, I know those that do that don't care what I said aren't going to change their mind just like they aren't going to change mine mind either. I can find almost anything on TV.

  3. Robert Rose from AIM Tell-A-Vision replied, April 14, 2023 at 10:10 a.m.

    I'm with you on this one Ed. I'm at the upper end of the spectrum, taking as long as 10-15 minutes to find something to watch and often finding my choice was poor. This feels like peak mediocre TV... lots of choices, few of them actually good, quality choices. What passes for a "documentary" on Netflix is laughable. I usually end up on PBS or HBO Max (though less and less as they become to resemble Netflix) or ANY platform that makes a show of curating content rather than throwing a bunch of money at storytellers and saying "Have at it". It reminds me of when I lived abroad, and only had a few choices of cereal at the grocery store... and the headache I felth when moving back to the USA feeling overwhelmed by the cereal aisle with the insane amount of choices. 

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