Tag results for "customer experience"
- TV Providers, As Well As Streamers, Hit New Levels Of Customer Satisfaction In 2021TV providers and streamers were two of only three categories that surpass ...
- Rivian Snags Nissan Exec For Product Feedback ManagerWilliams' duties include reviewing, prioritizing and implementing customer product feedback to ensu ...
- Working Through The Pain: How Top Brands Say Marketing Will Change In 2022Amazon, PepsiCo and other brands weigh in on customer-centricity and other issu ...
- Volvo Expands Partnership With Google, YouTube"This integration allows us to improve the customer experience immensely," Volvo's Henr ...
- Genpact Acquires Hoodoo Digital, Specialist In Using Adobe ToolsHoodoo Digital will combine Rightpoint's marketing skills with Hoodoo's knowledge of Ado ...
- Check Me Out: Consumers Are Fed Up With Passwords And Resets, Study ShowsMost shoppers prefer to check out as guests because it's easier th ...
- Microsoft To Acquire Xandr, Expand Programmatic AdvertisingAT&T has agreed to sell its programmatic ad-technology unit Xandr to Microsof ...
- Optimizely Integrates Its B2B Commerce Cloud And Content CloudUsers of both can deliver digital experiences across audiences, the firm s ...
- Adobe Releases Its App Builder For General UseThe tool can help developers create customer experiences, Adobe says. ...
- What Do You Think? Brands Leverage Email For CX FeedbackMost companies use email, and many added it during the pandemic, GetFeedba ...
- Yext 'Season Of Search' Holiday Jingle Spotlights Customer Service, AI Search ExperienceThe video showcases the "awful" experience that outdated keyword search creates f ...
- Toyota Launches Insurance ProductThe product uses Toggle as the underwriter, part of Farmers Insurance, o ...
- ActiveCampaign Freshens Up Its B2B Customer Experience PlatformThe new features include an easy-to-use email designer, the company says. ...
- Firm Posts Ranking Of Top U.S., U.K. Retailers By ReputationFirms' standing in the Reputation Retail Industry 2021 report is based ...
- Omni-Bust: Many Brands Still Don't Have A Mature Marketing StrategyMarketers and customer service staff have slightly different takes on what wor ...
- B2B Buyers Reward Brands That Focus On Six Ingredients, Study FindsPerformance scores have tightened, with buyers focusing on six key ingredients, Merk ...
- Pegasystems Unveils Tool To Help Brands Serve Customers Throughout Their JourneyNext-Best-Action Customer Journeys allows marketers react to customer needs in real tim ...
- When Less is More: Building a Successful Advertising Business from a Subscription-First ModelIn 2020, The New York Times added a record 2.3 million digital-on ...
- If You Know Me, Show It: What Consumers Demand Of PersonalizationThe McKinsey report lists the strategies that brands can use to understa ...
- Porsche, GMC Rank Highest In Sales SatisfactionBrands showing the greatest improvement in satisfaction scores year over year a ...
- Tech Issues More Stressful Than Sales Targets During Holidays: StudyMarketers also say that this is their most challenging time of yea ...
- Microsoft Announces New Tools At Its Ignite EventMicrosoft has added to its Dynamics 365 portfolio, the company announced a ...
- B2C Brands Are Investing In Social Commerce -- And Succeeding, Study FindsMost firms are active in two or more social shops, although th ...
- Kohl's Aims To Lessen Pain Of ReturnsKohl’s is giving shoppers the ultimate gift ahead of the holiday shoppi ...
- ActionIQ Launches Real-Time Customer Experience PlatformThe platform gives brands the ability to personalize customer experiences based ...
- Twilio Launches Tool To Fuel Personalized Messaging Across The Customer JourneyGrowth automation platform Twilio Engage unifies all data and drives personalized communicati ...
- Snap Hijacks Shake Shack's 'Shake,' Rebrands It 'Snap Shack'The takeover, which runs today through Advertising Week this week, includes augmented-reali ...
- System1 Plans To Roll Out Privacy Subscription Products As It Prepares To Go PublicFirst-party data company System1 in 2018 acquired privacy- and security-focused companies a ...
- Merkle Newly Appointed Global CEO Speaks About AdvertisingMichael Komasinski's recent appointment to global CEO of Merkle comes at ...
- Shoppers Want Emails To Tell Them When Products Are Out Of Stock: StudyEmail is second only to the product page itself as the chann ...
