Tag results for "customer experience"
- Dynamic Yield To Partner With Global Consultancy Making Science On Digital MarketingThe partnership will allow Making Science to provide tailored digital experiences ...
- Two Forms Of Targeting Diverged: Wavemaker Says You Should Take The One Less Traveled"People have a preconception that contextual is too old," Wavemaker's Delphine Fabre-Herno ...
- I'm Outta Here: Customers Are Quick To Jump After Bad Service ExperienceInaccurate information causes many problems for service teams. And almost half ...
- Emplifi Nails Investment Valued At $1 BillionExecutives from backer Sixth Street Growth will join the Emplifi board. ...
- All-Out CX: Brands Aim For, But Can Lag In, Providing Positive Total ExperienceOnly half of U.S. companies have a cohesive customer experience strategy, Ava ...
- Carter's, American Family Insurance Deemed Most Positively Talked About BrandsAccording to Engagement Labs, 19% of all consumer purchases are driven ...
- Growth Of Hybrid Events Tests Tech Expertise Of MarketersMore than half of marketing directors in the U.S. and U.K. sa ...
- 4 Ways To Renew Your Brand's Experiential RewardsFor one, expand experiences with strategic partners whose values align with a ...
- Data-Driven Toil: B2B Brands Face Hurdles, And Few Excel At Demand GenOnly a third say their data allows them to make effective decisio ...
- Treasure Data Tool Helps Marketers Unify Data, Insights For Omnichannel Shopper JourneyThe new platform is usable within existing email and social tools, t ...
- Data Shows Significant Gap Between Perception And Performance Of Customer ExperienceActionIQ on Wednesday released its first CX IQ Index. Media/publishing is t ...
- The Grand Illusion: Brands Think They're Doing Well On CX, Consumers DisagreeSixty-two percent of businesses think they're doing well on respecting consumer priva ...
- The Way For Brands To Create Immersive ExperiencesWhat the metaverse promises -- an alternate digital reality -- exists tod ...
- Delta Explores Waiving Checked Bag Fee To Reduce Carryon ChaosDelta is considering allowing more customers to check their carry-on bag f ...
- Piano Acquires SocialFlow In Cash DealSocialFlow provides a social distribution platform for media companies. ...
- RPA Labs Chosen To Automate Email Response To Tracking RequestsOdyssey Logistics & Technology also hopes to use RPA for quote reques ...
- Brand Love: Consumers Want Understanding, Not Discounts, From RetailersPersonalization and transparency are key drivers of customer loyalty, Redpoint Global repo ...
- Shoppers Quick To Dump A Brand, But Also Willing To Pay More For Better ServiceA rapid response to queries is essential -- preferably by social ...
- Adobe Seeks To Drive Mobile Personalization With New CapabilitiesThe new tools allow brands to drive contextualized email, push, in-app a ...
- Brand Trust Takes Over As Lead Factor In The Customer ExperienceMore U.S. shoppers relate to the brand than the purchase, customer servi ...
- Walmart Designer Explains New Store Goals: Inspiration In A Hurry"We're communicating to customers that an elevated shopping experience and great val ...
- Snap Updates AR Shopping ExperienceToday Snap Inc. rolled out catalog-powered shopping lenses to improve Snapchatters' augment ...
- Discover, Avis, Google, Netflix Generate Decades of LoyaltyConsumers put far more stock in emotional values beyond basic product functio ...
- Subaru, Porsche Websites Deemed Most UsefulLow vehicle inventory is not only affecting dealerships, but also manufacturer website ...
- New Adventures in Customer AcquisitionThrough surveys and data, Joybird found their customers wanted more inspiration a ...
- Beyond Performance - Next-Gen Brand BuildingThe all digital wireless carrier, Visible, developed a top to bottom approa ...
- Privacy Drives Uptick In B2C Marketing Spend, Braze Study ReportsLoss of third-party data is moving companies to put more resources in ...
- Movable Ink And Stensul Form Partnership, Integrate PlatformsPersonalized content from Movable Ink can be added to the Stensul platfo ...
- Over Half Of Consumers Say Customer Service Is An Afterthought At Brands, Study SaysNinety percent of shoppers will buy from brands that personalize service, Zende ...
- Personalized Email Offers Aren't A Big Priority For ConsumersConsumers "don't seem to trust brands" to make product discovery easier, Merk ...
