Commentary

BA Shows How Quickly Reputations Can Nosedive

by Sean Hargrave , Staff Writer, September 9, 2019

They say it takes a lifetime to build a reputation and a moment to lose it. BA has had a good go at damaging its brand over the past couple of years and the result is stark.

Out of 65 airlines researched for a league table on reputations, the national …

airlines, london, research, uk

1 comment about "BA Shows How Quickly Reputations Can Nosedive".

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David Beck from Retired, September 9, 2019 at 11:27 a.m.
I stopped flying BA in the 1980s after realising that the reputation was all hype. At the time I was doing 20 odd flights a year, mostly to Europe. My policy changed to; fly the carrier going home, for flights out of the UK and typically use the same carrier coming back. During that time I also stopped flying KLM as they had a tendency to leave my baggage in AMS. Now I have the luxury of only flying for "pleasure", Virgin to North America, EasyJet to Europe, Avianca to South America.

BTW, can someone tell me how a Spanish owned airline is supposed to be British?
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