CX Marketers Rank Surveys As Top Channel
- by Ray Schultz , July 20, 2022
Email ranks far down the list of channels deemed important by CX professionals, according to “The future of customer experience,” a study by Netigate.
On a scale of one to five, marketers rated the following as “very important” to their CX strategy.
- Feedback surveys — 4,15
- Website (Forms, chat, …
