1. Random Acts of Kindness
Social media has created a window into the needs, wants and complaints of consumers. This, combined with the general feeling of consumer disgust brought on by the recession, creates an opportunity for brands to bestow random acts of kindness on their customers.
Marketers looking to capitalize on this trend should consider Hispanics. Not only do they represent over $1 trillion in buying power, they are also at the bleeding edge of social media. Random acts of kindness that reward both the individual and the collective Hispanic group will pay off handsomely for brands.
Half of the world's population lives in urban areas and millions are moving to cities each year. This trend bodes well for marketers as "urban consumers tend to be more daring, liberal, more tolerant, more experienced and more prone to trying out new products and services."
Hispanics are at the heart of this trend with over 91% of them living in urban areas. They are young, tech-savvy, bi-lingual and bi-cultural.
3. Pricing Pandemonium
Social media, group buying sites, and the explosion of smartphones have put an infinite amount of real-time pricing information at the fingertips of consumers. This trend will force marketers to create a multitude of flexible and adapting pricing models.
In addition to being avid social media users, a recent report by Scarborough Research found that smartphone growth among Hispanics is outpacing the general market and that Hispanics are heavy mobile users. Pricing models that incentivize like-minded communities should be salient within the Hispanic community.
4. Online Status Symbols
We find ourselves connected online, and collecting online and offline status symbols will help us identify who we are within this new context. Brands will increasingly offer badges, symbols and other rewards to consumers who interact with them.
When developing these symbols, marketers should develop and distribute symbols to allow Latinos to identify with their evolving heritage and culture. Toyota did an awesome job of this with its "Somos Muchos Latinos" campaign.
People are increasingly interested in improving their quality of life, and products and services that promote health will be hot in 2011.
There are significant and complex health issues facing Hispanics, including high levels of obesity and diabetes. This is a great opportunity for marketers to proactively address the cultural and language barriers that affect the health of many Hispanics and ride this consumer trend.
6. Emerging Generosity
People increasingly expect wealthy individuals and brands to give back to the community. The $600-billion challenge led by Warren Buffett and Bill and Melinda Gates as well as Mark Zuckerberg's pledge to donate most of his wealth to charity clearly exemplify this trend.
Maybe in 2011 Mexico's Carlos Slim, the world's richest man, will pledge to donate his wealth to Hispanics. Does anyone know if Warren Buffet speaks Spanish? Maybe he can convince Mr. Slim.