A new analysis by BIGinsight, from the Hispanic InsightCenter, shows that Hispanics (18+) tend to be more digital-savvy than their Non-Hispanic counterparts. In addition to face-to-face
communication, they are using social media and mobile technology to give and seek advice about products and services, effecting the allocation of media when marketing to this consumer group.
In
general, Hispanic consumers tend to be early adopters and are more likely to own smartphones and tablets than Non-Hispanics. iPad ownership specifically is up among Hispanics from 4.2% in June 2010 to
21.3% in 2012. (14.6% of Non-Hispanics report having an iPad in 2012.)
Viewing on
Mobile Devices |
| % of Users |
Mobile Used to View | Hispanics | Non-Hispanics |
Email | 48.1% | 29.2% |
News | 26.6 | 17.5 |
Sports | 15.2 | 10.2 |
Video/TV | 15.5 | 9.6 |
Source: BIGinsight, August 2012 |
Hispanics’ regular usage of social media also largely outpaces that of their Non-Hispanic counterparts. Usage among Hispanics indexes higher across all sites
tracked in the InsightCenter.
Regular Use of Social Media/Online
Communities – Index (Hispanics 18+ vs. Non-Hispanics 18+) |
Media | Index vs. Non-Hispanics |
Facebook | 109 |
Foursquare | 166 |
Google+ | 133 |
Hulu | 144 |
LinkedIn | 127 |
MySpace | 155 |
Pinterest | 109 |
Twitter | 141 |
YouTube | 133 |
Source: BIGinsight, August 2012 |
Word of Mouth in the
digital age is no longer neighbors talking over the fence, and Hispanics appear to be embracing digital means. While face-to-face remains the #1 way for them to give or seek advice about products and
services, things like email, text and mobile are making their way on the list.
Top 10
Ways Hispanics Seek and Give Advice about Products and Services (% of Respondents; Hispanics 18+) |
| % of Respondents |
Get/Give Information | Seek Advice | Give Advice |
Face-to-Face | 75.1% | 83.2% |
Product Reviews | 34.6% | 8.7% |
Email | 24.8% | 35.4% |
Text Messaging | 23.7% | 28.6% |
Mobile Device | 23.3% | 24.3% |
Friends on Facebook | 20.1% | 16.2% |
Blogs | 16.2% | 4.2% |
Telephone (Landline) | 15.1% | 19.6% |
Instant Messaging | 11.3% | 13.5% |
Facebook
Retailer/Brand Pages | 8.4% | 10.6% |
Source: BIGinsight, August 2012 |
It’s noteworthy that there are differences among advice seekers and givers within this group. One big
distinction is product reviews; 34.6% of Hispanics who seek advice read them, while only 8.7% who give advice write them. So, less than 1 in 10 are providing information in product reviews to more
than three times as many people who are taking that information in to make product decisions.
Considering that digital technology is aiding in the evolution of traditional word of mouth,
it’s interesting to look at media allocations that consider social media, mobile, instant messaging and blogging in the WOM equation, especially among digital-savvy Hispanic consumers. This
“new” Word of Mouth dwarfs traditional medias in comparison when weighted by influence and consumption.
Allocation Model for Electronics Purchases (% of Respondents; Hispanics 18+; WOM includes: Face-to-Face, Social Media, Mobile, Text, Instant
Messaging and Blogging) |
Purchase Influence | % of
Respondents |
WOM | 30.6% |
Trade
Promotion | 19.0% |
Direct Marketing | 11.7% |
TV | 11.0% |
Radio | 10.6% |
Internet Advertising | 6.6% |
Magazines | 5.9% |
Newspaper | 4.7% |
Source: Prosper MediaPlanIQ, June 2012 (Media influence is weighted by consumption) |
For Hispanic digital behavior for specific services, in PDF format, please visit here, and for viewing the information from BIG insight, visit here.