Around the Net

Loyalty, How to Identify A New Customer

  • Moz, Monday, September 29, 2014 1:57 PM

Rand Fishkin provides a few tips about loyalty, and explains why some consumers who are thought to be new customers often leave, rather than stick around. The video highlights conversion rate optimization mistakes, how to measure the customer journey instead of just the conversion path, and ways to educate before converting customers to find ways to filter out consumers who won't convert.

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