According a report from The Relevancy Group entitled Exploring The Benefits Of Real-Time Email, by David Daniels, 73% of consumers utilize their mobile phone to access one
or more email accounts, making it crucial for marketers to ensure that email messages render properly on mobile phones, and to leverage real-time email marketing to keep content fresh.
32% of consumers state that email marketing messages are too small to read and interact with on mobile, and 26% report that websites are not
formatted for their mobile phones. 42% of consumers report that they use their mobile phone to triage their email inbox, quickly deleting messages or marking them as unread in order to re-read them
later on their computer. 31% state that they use their mobile phone as their primary email device, highest among 27-to-38 year olds, where 36% state their mobile phone is their primary email
device.
Real-time capabilities allow marketers to keep content fresh within emails without requiring the sending of additional messages. Marketers have only seconds to
capture the consumers’ attention, create a seductive moment and earn a conversion, says the report. This is documented by the consumers that utilize their mobile phone to triage their inbox, and
the 14% who forward the message to themselves to be read later. When it concerns email marketing, consumers have the same behaviors on their mobile devices as they do on their desktop computers. When
asked what they don’t like about getting email messages on their mobile phone:
- 44% stated frequency. They are sent messages too often
- 27% stated that marketing messages
are not relevant to them
- 32% stated that the messages are too small to read and interact with and a quarter
- 26% stated that when they click-through, the website is illegible on
their mobile device
Given the volume of email marketing and the overload of messages that consumers are feeling, more marketers are embracing real-time triggering and
targeting tactics to cut through the clutter and stand out in the inbox. 37% of enterprise marketers that are utilizing the subscriber’s location to change the offer content. These real-time
tactics deliver revenue and efficiency gains as many of these items are automated and do not require a great deal of set-up.
Mail Tactics Used in Previous 6 Months |
Tactic | Enterprise | Mid-market |
Real-Time Tactics |
Change offer at time of open based on location | 37% | 29% |
Embed video in email content | 37 | 29 |
Change offer based on device type | 31 | 26 |
Expire images based on time | 24 | 18 |
Automated testing/winner automatic | 23 | 17 |
Change content based on weather | 18 | 16 |
Countdown timer in email offers | 18 | 19 |
Top five Priorities for Improving ROI |
Greater use of analytics to optimize communications | 46 | 39 |
Improve segmentation and
targeting | 40 | 36 |
Centralize customer data to make actionable | 33 | 29 |
Utilize real-time data | 32 | 27 |
Increase relevancy of communications | 31 | 29 |
Source: The Relevancy Group, December 2014 |
One of the first and easiest tactics is to put countdown timers in an email to provides a sense of urgency, says the report. Client testing has shown a 15% to
near 70% increase in click-through rates when comparing emails that included a countdown timer to those that did not. Additionally, marketers utilizing countdown timers have seen an increase in
revenue and orders, reporting as much as a 13% increase in the number of orders.
- The next rung in the Real-Time Value Ladder, says the report, is the Intermediate step that delivers
real-time individual personalization based on an opener’s location, weather, temperature or device type to build real-time context
- Another example of creating personal context is
location, by inserting local content into a message based on the subscriber’s location at the time of open. Inserting local offers or maps for stores in that subscriber’s area is an
effective way to personalize email
- This concept also applies to the ability to leverage real-time A/B testing and automate the winning version to the rest of the marketer’s list. With
real-time A/B testing, the two tests are deployed and once the predefined winning metric is reached the better performing version of the test is automatically deployed to the recipients who have yet
to open the email
- Lastly in the Intermediate phase, says the report, is Embedded Video. On average, Embedded Video in Email generates 35 to 45% more plays because of mobile. Mobile devices
will render the video and play it with one tap, whereas linked video thumbnails require two taps to play
- The report says that, on average, a business-to-consumer sender can reach 60% of
their audience with inline or full screen video, delivering high value for marketers. This is great for media companies, as well as for retail and travel providers that have high value or complicated
products to sell. Cases have shown up to a 66% increase in revenue per email delivered versus more traditional video inclusion methods
David Daniels, founder and CEO of The Relevancy
Group LLC, concludes that “… it is clear from our research that… solving mobile email rendering issues alone is not enough to gain competitive advantage in today’s business
climate… adopting a strategy that includes real-time targeting tactics… can create a powerful experience and drive engagement… particularly for multi-tasking consumers on the
go…”
For additional
information from LiveClicker, including the complete report in PDF format, please visit here.