According a report from The Relevancy Group entitled Exploring The Benefits Of Real-Time Email, by David Daniels, 73% of consumers utilize their mobile phone to access one or more email accounts, making it crucial for marketers to ensure that email messages render properly on mobile phones, and to leverage real-time email marketing to keep content fresh.
32% of consumers state that email marketing messages are too small to read and interact with on mobile, and 26% report that websites are not formatted for their mobile phones. 42% of consumers report that they use their mobile phone to triage their email inbox, quickly deleting messages or marking them as unread in order to re-read them later on their computer. 31% state that they use their mobile phone as their primary email device, highest among 27-to-38 year olds, where 36% state their mobile phone is their primary email device.
Real-time capabilities allow marketers to keep content fresh within emails without requiring the sending of additional messages. Marketers have only seconds to capture the consumers’ attention, create a seductive moment and earn a conversion, says the report. This is documented by the consumers that utilize their mobile phone to triage their inbox, and the 14% who forward the message to themselves to be read later. When it concerns email marketing, consumers have the same behaviors on their mobile devices as they do on their desktop computers. When asked what they don’t like about getting email messages on their mobile phone:
Given the volume of email marketing and the overload of messages that consumers are feeling, more marketers are embracing real-time triggering and targeting tactics to cut through the clutter and stand out in the inbox. 37% of enterprise marketers that are utilizing the subscriber’s location to change the offer content. These real-time tactics deliver revenue and efficiency gains as many of these items are automated and do not require a great deal of set-up.
Mail Tactics Used in Previous 6 Months
Change offer at time of open based on location
Embed video in email content
Change offer based on device type
Expire images based on time
Automated testing/winner automatic
Change content based on weather
Countdown timer in email offers
Top five Priorities for Improving ROI
Greater use of analytics to optimize communications
Improve segmentation and targeting
Centralize customer data to make actionable
Utilize real-time data
Increase relevancy of communications
Source: The Relevancy Group, December 2014
One of the first and easiest tactics is to put countdown timers in an email to provides a sense of urgency, says the report. Client testing has shown a 15% to near 70% increase in click-through rates when comparing emails that included a countdown timer to those that did not. Additionally, marketers utilizing countdown timers have seen an increase in revenue and orders, reporting as much as a 13% increase in the number of orders.
David Daniels, founder and CEO of The Relevancy Group LLC, concludes that “… it is clear from our research that… solving mobile email rendering issues alone is not enough to gain competitive advantage in today’s business climate… adopting a strategy that includes real-time targeting tactics… can create a powerful experience and drive engagement… particularly for multi-tasking consumers on the go…”
For additional information from LiveClicker, including the complete report in PDF format, please visit here.