Annual spending on e-commerce software by U.S. firms doubled from 2010 to 2014 and will nearly double again by 2019, predicts a study by Forrester Research and reported by Internet Retailer. In
2019, larger U.S. firms will spend $2.090 billion on e-commerce platform software, up from $1.204 billion in 2014, a 12% compound annual growth rate.
Those firms typically spend, additionally,
five times more on related implementation and maintenance services, and that spending will nearly double from $5.118 billion in 2014 to $9.772 billion in 2019, according to the report, U.S.
Commerce Platform Technology and Services Forecast, by Forrester analysts Peter Sheldon and Michael Yamnitsky.
The authors say “… this growth is coming on the back of more
than five years of rampant commerce technology replatforming… online retailers have upgraded their commerce technologies to support increased revenues and to drive innovation…”
The report highlights several trends:
- While 13% of major manufacturing, retail and wholesale firms use homegrown e-commerce technology today, many will move to “more nimble and
highly scalable” commercial software
- A shift to software-as-a-service, in which vendors host e-commerce software that clients access via the web. While 42% of U.S. companies studied
license software that they maintain on their premises, that will change, the report predicts, as more companies “outsource the burden of support, scalability and upgrades to the vendor.”
SaaS, or “on-demand” software, but that will increase from 44% to more than 66% in 2014,
- The changing role of the retail store is driving upgrades of order management systems.
More retailers are allowing customers to pick up online orders in stores, shipping web orders from stores, showing store availability on their web sites and enabling store employees to order from web
- Mobility is another investment driver. Companies need online sales platforms with the flexibility to handle orders from consumers buying from smartphones and tablets, store kiosks
and web-connected wearables, such as so-called smartwatches
- While e-commerce platforms typically lasted seven years or longer from 2000 to 2010, The report predicts companies that host their
own software will replatform every four to seven years between 2014 and 2019, with five or six years being the average
- B2B e-commerce will account for a growing part of e-commerce technology
spending, says the report. Whereas retailers and consumer brands have virtually all deployed e-commerce systems, many manufacturers, wholesalers and distributors are just getting started. Retailers
and consumer products companies accounted for 49% of e-commerce software spending in 2013, but that will decline to 33% in 2014, while spending by manufactures and wholesalers will increase from 20%
to 30%. Other industries covered include education, government, health care, financial services, media ad entertainment, utilities and telecommunications and business services
report only covers spending on two central components of e-commerce software: commerce management software “used to power online storefronts and manage pricing, promotions, shopping carts and
purchase transactions” and the order management systems that “orchestrate complex order processing scenarios from the point of capture through the point of fulfillment.”
Deploying an e-commerce platform is not cheap for the larger companies covered by this report, which estimates the average project costs $1 million, and 15% of implementation projects cost over $2
million. And that’s just the cost of the software: “We expect spending on services to hold steady at five times software spend through the end of the decades,” the authors say.
For additional information about the Forrester research, please visit here.