Commentary

Mobile App Consumers Want Advertisers To Know Them

  • by October 14, 2015

For a long time, the prevailing wisdom in the mobile world was that there were limited channels and opportunities for brands and publishers to engage consumer app users. To challenge the conventional way of doing things was simply bad business.

But the restless demands of alternative device manufacturers and others, coupled with moment-in-time convergence of exploding global markets, powerful technologies and new business partnerships makes it the perfect time to get in the game.

Consider: There is already well more than 1 billion users around the world getting their apps (and by extension, their ads and other content) from someone that didn’t exist five years ago.

There are three main drivers for the shift from a closely held market to open competition and global opportunity:

  1. Device manufacturers, publishers and networks have much more cohesive partnerships and business models than ever before;
  2. Developer networks are large and growing and seeking new and better ways to monetize beyond old revenue sharing models; and
  3. App discovery and engagement techs, now pervasive in the marketplace, are strategically positioned along the key points in the customer journey where the permissions that power the future of app commerce occur.

If you want to win in these new mobile channels, delivering a unique and optimized experience to each and every consumer is key.

The new mobile players are succeeding by using the best of a new breed of technology that leverages user-granted personal data, including geolocation, device data, demographics and psychographics. That’s combined with powerful predictive analytics models to engage consumers with the optimal message and UX at precisely the ideal moment to inspire a purchasing decision.

Let’s be clear, not only is your app’s mastery of these new techs vital to your success, the consumer is demanding that you know more about them. Users don’t want impersonal, homogenized experiences.

The point of installation, in particular, is pivotal in this process because it is here that the user does, or does not, give their permission for apps or brands to access their underlying data that lets the magic happen. Earn the user’s trust and confidence leading up to this moment and you get the data and the long-tail dollars. Fail to do so and go to the back of the line, a position from which you will probably never re-emerge.

Success in the highly competitive and fragmented mobile apps marketplace will grow from gaining an early introduction point in the user journey, beginning with app discovery and engaging all the way through installation and optimizing UX to increase monetization opportunity.

Trying to enter the game without a strategy that’s built on leveraging established trust – either directly, or through strong branded relationships – and you’re doomed to failure.

Vendors, partnerships and marketplaces outside of the traditional app universe will succeed at breaking-through because the confluence of technology, market opportunity and consumer demand are creating the conditions for success now.

 

 

2 comments about "Mobile App Consumers Want Advertisers To Know Them ".
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  1. Doc Searls from Customer Commons, October 14, 2015 at 8:09 p.m.

    If targeted advertising is "magic," and people crave a "unique and optimized" advertising "experience," why are 200 million people running ad and tracking blockers? And why did use of those blockers rise with the increase in tracking? (See http://j.mp/bcott)

    Give us hard evidence that "the consumer is demanding that you know more about them."




  2. Scott Valentine from CopyandPR, November 3, 2015 at 4:18 p.m.

    Doc - One recent source worth considering http://www.forbes.com/sites/kimberlywhitler/2015/04/01/ibm-study-finds-consumers-are-disappointed-by-marketers/?utm_content=buffer4f888&utm_medium=social&utm_source=linkedin.com&utm_campaign=buffer


    Also, the 200m number (if that's the real figure?), is mostly in North America, and mostly millennials, who weren't responding to existing mobile ads anyway.

    Use of mobile signals, along with other device and location data, the evolution of ad formats to be more natively utilitarian, etc. will improve the experience for consumers -- I think that's what they're demanding.

    - Scott

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