Responsible Measurement: Protect Your Customers And Your Brand

The rapid expansion of digital media over the last 20 years has made it an exciting time for marketing measurement. The influx of data and advanced technologies enable marketers to uncover new insights about what’s working and what’s not like never before. But this new era also comes with great responsibility to protect the consumer’s sense of privacy.

It’s just not enough to simply adhere to the privacy laws of the land. Brands that consider consumer perception of their marketing and proactively demonstrate that they care about consumers — including their privacy — will gain the hearts and minds of customers and prospects alike. Marketers don’t want their brand to be the first that comes to mind when consumers think of “those companies that follow me around the Internet.”

Fortunately, there are several steps that marketers can take to demonstrate responsible measurement:

Provide opt-outs: Consumer data with Zip code, age, gender or household income (HHI) information can be a powerful marketing tool to optimize creative messaging and target the right audience. The consumer gets the benefit of receiving relevant advertising, and the marketer eliminates waste in his budget. But despite the mutual benefits of relevant advertising, all consumers should be given the choice to opt-out of sharing their data. Opt-out policies should be transparent and readily available for consumers.



Measure marketing, not people:  Despite the growth of addressable media, it’s not necessary to look at users’ personally identifiable information (PII) to improve marketing effectiveness. The data you collect becomes more actionable when you look at media performance in a more aggregate view. Using a multidimensional measurement approach will enable granular and effective media optimization at the channel, tactic, and audience segment levels without using individual consumers’ identities.

Predictive segmentation instead of retargeting: Many companies are using retargeting to improve their online conversion rates. However, blind retargeting of all Web site visitors can leave a bad impression on consumers, who may feel as if they’re being persistently followed by a marketer’s ads even when they have no intention of converting. Marketers can avoid leaving this impression by using the right mix of audience segmentation data and modeling techniques to target users with the highest propensity to convert, rather than broad retargeting of site visitors alone.

Implement internal guards: Companies should put internal controls in place to guard against the use of PII data for marketing purposes.  There are tools available to help companies flag any PII data before it is shared with any outside parties. And if you must use PII, be sure to implement strong security controls, including encryption — and, wherever possible, the use of salting techniques.

Being a good marketing citizen means creating assurance that you’re protecting customers’ and prospects’ privacy. That is the right kind of perception to create for a brand.

This post was previously published in an earlier edition of Metrics Insider.

1 comment about "Responsible Measurement: Protect Your Customers And Your Brand".
Check to receive email when comments are posted.
  1. Robert Muir from Adtech Consultant, March 15, 2016 at 8:48 p.m.

    I beleive it is enough to simply adhere to Privacy laws. How can any business go about defining a broad user "sense of privacy" when the average consumer has no concept of what powers data driven marketing? PII vs non-PII... In that case no form of onsite retargeting or cart abandonment would be viable.

    The market will run its own course in weeding out tech that fails to provide relevancy to the consumer (wasting inventory on users who will never convert or not providing dynamic data based learnings) due to the efficiency of competitors who can deliver more personalised ads and stronger ROI.

    When data driven paid ads first started appearing on social media, there was a loud but small part of the community shouting how it was an infringement on their rights. Unfortunately its too easy for the average "generation-swiper" to jump on the bandwagon if you were to ask them their opinion of the use of data in providing more relevant advertising to them (and ultimately businesses selling more product).

    As Henry Ford once said "If I asked people what they wanted, they would have said faster horses".

Next story loading loading..