• by Ray Schultz , May 8, 2018

eRelevance has launched a service to help aesthetic healthcare providers follow up with patients, a process that is often hampered by lack of time and resources.

Response Follow-Up Service “bridges the gap from patient and prospect interest to converted revenue,” states eRelevance co-founder and CEO Bob Fabbio.

The service combines follow-up by email, phone and text, the firm says. It also helps reduce revenue leakage from unscheduled patient requests.

The industry standard is six follow-up attempts within three days of a customer response, but eRelevance claims its average is less than one.

"We've seen dramatically improved results from the follow-up service because we're making contact with people we just didn't have the resources to reach on our own,” states Barry DiBernardo, a beta user with a plastic surgery practice in Montclair, New Jersey.