As artificial intelligence enters the market through more products and services, some gaps are starting to appear.
Some of these are between the organizations implementing AI-enabled use cases and the customers who use them.
For example, the cost of implementation is the most important factor for organizations while deciding on AI-enabled use cases and the least important is solving known consumer pain points.
Those are among the findings in a 10-country survey of executives in 525 companies, conducted by Capgemini. The findings are included in a report including a survey of 10,000 consumers in the same countries.
While most (62%) executives say the cost of implementation is the most important factor when deciding on AI-enabled projects, only 7% list solving known consumer pain points as an important factor.
In addition, the majority (66%) of consumers want to know whether they are having interactions enabled by artificial intelligence, while only 33% of executives believe this to be the case.
Gaps such as these are just bumps in the AI-road and are likely to close over time.