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Chatbots are in the evolving stage. I believe chatbots still have ways to go and are still in Generation 1, the exciting future of transactional and conversations commerce with deeper NLP capabilities will be the tipping point. Do read our collection of blogs at Engati, test our platform and provide us feedback at www.engati.com - you can also register and build your bot for free in 10 mins and publish it across 8 platforms simultaneously including a web chat widget.