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Brits Find Chatbots 'Impersonal' And 'Annoying'

Nearly half of British consumers find chatbots "annoying" according to research from Acquia today. According to Netimperative, the research further claims that three in four people find them "impersonal."

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1 comment about "Brits Find Chatbots 'Impersonal' And 'Annoying'".
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  1. prathap reddy from Candor, December 25, 2018 at 9:45 a.m.

    Chatbots are in the evolving stage. I believe chatbots still have ways to go and are still in Generation 1, the exciting future of transactional and conversations commerce with deeper NLP capabilities will be the tipping point. Do read our collection of blogs at Engati, test our platform and provide us feedback at www.engati.com - you can also register and build your bot for free in 10 mins and publish it across 8 platforms simultaneously including a web chat widget.

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