Evergage, a firm that helps brands personalize the customer experience via email, web, mobile apps and other channels, has named Laura Saati as vice president of customer success for retail.
Saati’s mission will be to expand market leadership and service delivery within the retail vertical, states Jonathan Ranger, chief customer officer at Evergage.
Previously, Saati served as senior vice president for client services at Zeta Global. She has also held the title of vice president for strategic marketing services at digital marketing agency 89 Degrees (now Iris Concise). And she was vice president of the retail practice at e-Dialog and vice president of account services at Harte Hanks.