AT&T Chooses Salesforce For Customer Experience Support

AT&T will deploy Salesforce Customer 360 to create a single view of customers in all channels.

The arrangement will also allow AT&T to provide a better customer experience on any AT&T digital property, by phone or in physical properties.

AT&T will use such Salesforce tools as Sales Cloud and Service Cloud.

"Salesforce 360 will help us amplify the benefits of connectivity services for our customers and deliver the most highly-tailored and best cross-channel experience ever," states Jeff McElfresh, chief executive officer, AT&T Communications. 

Salesforce CEO Marc Benioff notes that AT&T is “accelerating its move to a digital-first world with a vision to deliver the most amazing mobile, 5G and fiber broadband services, and an incredible, connected experience for its millions of customers across every touchpoint." 



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