Cloud communications platform Twilio has achieved a 62% increase in Q1 revenue YoY, including $44.6 million from Twilio Segment, its customer data platform
But there was a GAAP loss from operations of $197.3 million, versus $92.7 million for the same quarter last year.
As of March, the firm had 235,000 active customer accounts -- up from 190,000 in Q1 2020 -- and 5,482 employees.
“Over the last year, one thing has become extremely clear: we are in the midst of a massive shift in the way companies engage with their customers that is driving a generational opportunity for Twilio,” states co-founder and CEO said Jeff Lawson.
Twilio expects digital engagement accelerated by COVID-19 to remain steady.
Looking forward, the company forecasts second-quarter revenue of $591 million to $601 million.
Twilio acquired Segment last year for $3.2 billion in Class A stock.
Peter Reinhardt, CEO of Twilio Segment, is now responsible for a combined unit that includes Segment, SendGrid Email and Segment Marketing Campaigns.