Companies have ramped up their internal email use, so much so that inboxes are being overwhelmed, according to The Evolving Workforce & HR’s Identity Crisis. a study from Time is Ltd., conducted by Ascend2.
Of the firms polled, 84% have seen an increase in email use as a collaboration tool, compared to video communication (83%), instant messaging (80%) and file sharing (77%). More emails are sent during meetings than ever before, the study notes.
Clearly, this clutter distracts employees, and may keep them from noticing or responding to critical emails or B2B marketing communications. As the study urges: “Get email under control.”
Of course, email is hardly the only impediment to meeting productivity. Other challenges include:
And this occurs as companies face challenges both attracting and retaining employees. Among them:
Indeed, 76% of businesses are experience more year-over-year turnover, 68% have a turnover rate above 10% and 61% believe retention rates for those hired during the pandemic will be lower than those who joined before.
Just as the customer experience is important, so is the employee experience. The respondents say it is:
Despite that, only 41% say that recruitment and onboarding will be top objectives for improving the employee experience in the year ahead. Companies see these challenges as their greatest, although some have improved:
Ascend2 surveyed 255 HR leaders.