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GM Plans To Use ChatGPT In Vehicles, Call Centers

General Motors is looking at ways to use ChatGPT in its vehicles as well as other areas of the company, like customer service centers. "GM says it aims to use ChatGPT to enhance its customer service by providing its customers with a more personalized and interactive experience," per WardsAuto. "AI also allows GM to gather information about its customers and then target tailored services to them. GM and other automakers see digital services as a multibillion-dollar area of growth over the next decade."

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