• by Ray Schultz , March 28, 2023

Cisco has unveiled AI capabilities that, among other things, allow users to validate email addresses and perform other marketing tasks.  

The new enhancements, which are built on Cisco’s Webex platform, are designed to provide more personalized and inclusive experiences, the company says.    

“As we double down on our AI investment, we’re empowering our customers to deliver exceptional hybrid work and customer experience outcomes based on their datasets, while relentlessly protecting their confidentiality and privacy,” says Jeetu Patel, executive vice president and general manager, security and collaboration, Cisco.  

The new toolset has three categories: 

Maximizing Customer Experience 

This covers Cisco’s CX solutions, including Webex Contact Center and Webex Connect, its cloud communications platform. The benefits include: 

• Insights for improved CX, agent answers as a real-time agent coach and automated chat summaries for agents. 
• Automated code for rapid customization of customer journeys — Users can describe the function they want to perform, like “validate an email address,” and AI will return the appropriate code. 

Reimagining Workspaces

This builds on tools already available in Cisco Collaboration devices, and includes cinematic meeting experiences and meeting zones. 

Optimizing Collaboration 

Webex Calling has connected over 10 million users. New solutions in the Webex suite include: 

• High definition meetings that do not require HD Bandwidth 
• Smart re-lighting 
• Automatic “be right back” update

Webex by Cisco is a provider of cloud-based collaboration tools, including messaging, events, polling ,asynchronous video and customer experience solutions.