New York City Mayor Zohran Mamdani’s administration has proposed a rule that would require firms using automated chatbots for customer service to disclose that usage and provide consumers
with the option of talking to a human being. The rule -- which the administration claims to be the first of its kind in the country -- would also require systems to avoid directing consumers that do
not answer their questions or provide incorrect information. “Companies have hid behind technology to ignore customer complaints, stymie refunds, and avoid fixing building errors,” said
Samuel Levine, the commissioner of the Department of Consumer and Worker Protection.Read the whole story at Gothamist »