Tag results for "customer experience"
- New Management Team At WPP Discusses Its FutureThe company needs to be significantly faster and more agile in t ...
- Welcome To 'Marketing Today,' This Week With CarMax's Jim Lyski And Shamim MohammadThis week, "Marketing Daily" begins publishing a weekly series of podcasts host ...
- Data Shows Personalized Omnichannel Strategies No Longer An OptionThe Jivox benchmark report shows the importance of following through to integra ...
- The Mechanics Of Customer Satisfaction: DMA Study Cites Obstacles And GoalsCompanies can reach their business goals by providing a better customer experienc ...
- The Mechanics Of Customer Satisfaction: DMA Study Cites Obstacles And GoalsCompanies can reach their business goals by providing a better customer experienc ...
- Restoring Trust To Email MarketingEmail marketing has become a dirty word, thanks to constant mailing ...
- Citizens Bank, Credit Unions Deliver Best Customer ExperienceCitizens Bank and credits unions each earned a score of 83% a ...
- Will Yelling At AI Make Me Feel Any Better About Your Product?Can artificial intelligence actually help brands get me out of phone-tree h ...
- Transactional Emails Work If You Work Them: Benchmark StudyAlmost all firms see transactional emails as important -- but many la ...
- AC Hotels Launches 'Unpacked' Campaign As Marriott Expands Brand In North AmericaThe experience takes travelers on an artistic, poetic journey behind the scen ...
- Reducing Churn For Customer Success72% of organizations had a clearly defined Customer Success strategy while t ...
- AI Can Improve Customer Experience And Boost PerformanceBusinesses that focus on experience perform better than those that do no ...
- Aldi Tops Supermarket Table For Customer SatisfactionAldi has been named at the UK's best supermarket for customer satisfacti ...
- L.L. Bean To Continually Track Clothing After PurchaseTracking consumers through sensors in clothing may now become a reality, ...
- Tribal Focuses On Experience To Take On The Consultancies"Campaign" is reporting that Tribal Worldwide London is taking the fight ...
- Governments Lack The Knack: Citizens Want Better Online EngagementWho doesn't get online marketing and email? Governments, citizens say. ...
- Study Shows Poor Follow-Up To Customer EmailsCompanies are falling way short when it comes to customer service. On ...
- The Rise Of Those Annoying Talking RobotsHas "higher than normal call volumes" become the new normal? The simp ...
- Dentsu Acquires HelloWorld, Will Boost Merkle's Loyalty, People-Based MarketingPromotions and royalty group HelloWorld will be rolled into Merkle's loyalty divisi ...
- Mini Offers Unique Personalization Options"Mini Yours Customised" allows customers to design personalized inlays for the si ...
- AARP: Customer Experience Is The North StarEmail does not live in a vacuum. As Director of Email Jul ...
- Emotional Engagement Could See 5% Sales Lift For RetailersRetail brands could see a 5% lift in revenue through emotionally engagi ...
- BMW Hands Retail Marketing Role To ZoneBMW has appointed Zone to handle retail marketing across its BMW, MI ...
- Accenture Appointed Global Customer Experience Agency For MaseratiAccenture has been appointed as Maserati's first global customer experience agency. I ...
- Prepare For An Influx Of Customer Communication This Holiday SeasonConsumers and businesses alike can expect a bombardment of phone calls a ...
- High Street Moves To Experiences, Not Shirts And ShoesResearch confirms what we have all been thinking -- the high stre ...
- The Bumpy Road Ahead For AI In Sales, Customer ServiceMore companies are expected to deploy various forms of artificial intelligence ne ...
- Apple, Amazon, Google, Facebook Create Emotional Connections, Sense Of BelongingFindings released Thursday by IBMiX based on research from Ipsos aim ...
- Tesla Retains Top Spot Among Luxury Auto BrandsTesla has positioned itself as an expert guiding light, Group XP's Ia ...
- Hyundai Aims To Make Car-Buying Experience EasierThe key elements of a new dealership program offered by Hyundai a ...
