- John Lewis Launches VIP Personal Shopper Service
Around the Net In MAD London, Sean Hargrave - Wednesday, October 17, 2018
John Lewis' new store in Cheltenham is launching with an after-hours V ...
- J.D. Power, Reputation.com Offer Tool To Improve Customer Experience
Marketing Daily, Tanya Gazdik - Tuesday, October 16, 2018
Brands can take a more holistic view of customer feedback with ...
- Email Widely Used For Customer Service Despite Inconvenience, Poll Says
Email Marketing Daily, Ray Schultz - Monday, October 15, 2018
A new study shows that email is second in usage after phon ...
- RBS On How It Is Shifting To Focus On Amazon-Like Customer Experience
Around the Net In MAD London, Sean Hargrave - Friday, October 5, 2018
RBS is on a mission to turn around its public perception ...
- Unilever Listens, Finally
London Blog, Sean Hargrave - Friday, October 5, 2018
FMCG giants are all about listening to customers, right? Finally, Unilever g ...
- Marketplaces Like Amazon Focused On Experience, Value, Trust, Study Shows
Search & Performance Marketing Daily, Laurie Sullivan - Friday, October 5, 2018
The report finds that marketplaces like Amazon generate significant revenue. Top busine ...
- 3 Years Out: That's When Shoppers Can Expect To See Great, AI-Driven Service
Email Insider, Ray Schultz - Friday, September 28, 2018
Retailers are using new technology, but need improvement in several areas, B ...
- Second-Party Data Is An Opportunity For Publishers
Publishers Daily, Jason Downie - Thursday, September 27, 2018
Such data it's more reliable for publishers and offers better performance a ...
- Study: Brands Get Low Scores For Email Experience
Email Marketing Daily, Ray Schultz - Wednesday, September 26, 2018
A study shows that firms are lagging on helpfulness, personalization and bei ...
- Messagepoint Forms Partnership With SparkPost
Email Marketing Daily, Ray Schultz - Friday, September 14, 2018
Messagepoint's CCM clients will now have access to SparkPost's cloud-based email delive ...
- Female CMOs Lead In Brands Delivering Customer Experience
Performance Marketing Insider, Laurie Sullivan - Wednesday, September 12, 2018
Seven of the top 20 brands in the fourth annual Brand Relevan ...
- Five Stars -- Or Ratings Purgatory?
Media Insider, Steven Rosenbaum - Monday, August 27, 2018
Does the automated system of review and punishment actually improve the quali ...
- Half Of Marketers Lack CX Connections With Millennials
Performance Marketing Insider, Laurie Sullivan - Friday, August 10, 2018
About 52% of marketers participating in a survey about serving an exception ...
- Customer Experience 'Stagnates,' Differentiation 'Evaporates'
Research Intelligencer, Joe Mandese - Friday, July 6, 2018
Overall, consumer perceptions of their customer experience with major brands is relative ...
- The Object Of Their Obsession: Putting The Customer First
Email Insider, Ray Schultz - Monday, June 18, 2018
Are you customer obsessed? Or customer naive? This can have a beari ...
- Streamers Dominant In Customer Satisfaction
Digital News Daily, Alex Weprin - Friday, May 25, 2018
Streamers such as Netflix and Hulu averaged 75 points out of 10 ...
- Starbucks Appoints Havas Helia For EMEA Customer Engagement
Around the Net In MAD London, Sean Hargrave - Friday, May 18, 2018
Havas Helia has been appointed as Starbucks' first European-wide customer engagement agenc ...
- How I Became A Third Party: A First-Person Account
RTBlog, Joe Mandese - Monday, May 14, 2018
Our industry loves a good party, but lately, it's become obsessed wi ...
- Spirit CEO Shares Operational News
Marketing Daily, Tanya Gazdik - Thursday, May 10, 2018
Spirit recently unveiled self-tagging for checked bags. This newest advancement allows custome ...
- ERelevance Debuts Patient Cross-Channel Follow-Up Tool
Email Marketing Daily, Ray Schultz - Tuesday, May 8, 2018
Aesthetic healthcare providers often lack the resources to follow up with patien ...
- Younger Shoppers Stick With Physical Stores, Want Tech To Personalize Experience
Connected Thinking, Chuck Martin - Sunday, May 6, 2018
Younger shoppers want functional future technologies that help them customize their in-sto ...
- Radisson Experience Brief Takes Accenture Interactive To 25,000 Staff
Around the Net In MAD London, Sean Hargrave - Friday, May 4, 2018
Executives watching the march of the consultancies might want to take ...
- The Simple Truth That Victoria Beckham Can Teach Marketers
London Blog, Sean Hargrave - Friday, May 4, 2018
She wanted to be as big as Persil -- but then ...
- New Management Team At WPP Discusses Its Future
MAD, Steve McClellan - Monday, April 30, 2018
The company needs to be significantly faster and more agile in t ...
- Welcome To 'Marketing Today,' This Week With CarMax's Jim Lyski And Shamim Mohammad
Marketing Daily, The Editor - Wednesday, April 25, 2018
This week, "Marketing Daily" begins publishing a weekly series of podcasts host ...
- Data Shows Personalized Omnichannel Strategies No Longer An Option
Digital News Daily, Laurie Sullivan - Tuesday, April 24, 2018
The Jivox benchmark report shows the importance of following through to integra ...
- The Mechanics Of Customer Satisfaction: DMA Study Cites Obstacles And Goals
Email Insider, Ray Schultz - Thursday, April 19, 2018
Companies can reach their business goals by providing a better customer experienc ...
- The Mechanics Of Customer Satisfaction: DMA Study Cites Obstacles And Goals
Email Marketing Daily, Ray Schultz - Thursday, April 19, 2018
Companies can reach their business goals by providing a better customer experienc ...
- Restoring Trust To Email Marketing
Around the Net in Email, Ray Schultz - Friday, April 13, 2018
Email marketing has become a dirty word, thanks to constant mailing ...
- Citizens Bank, Credit Unions Deliver Best Customer Experience
Marketing Daily, Tanya Gazdik - Monday, April 9, 2018
Citizens Bank and credits unions each earned a score of 83% a ...