Tag results for "customer experience"
- CMO Council: Aftermarket Still An AfterthoughtJust 45% of marketers at manufacturing companies say their companies view aftermark ...
- Keith Weed At Advertising Week: Digital Supply Chain Is 'Still Murky' It is increasingly important to communicate with consumers one on one, sa ...
- Lytics Launches Orchestrate, Centralizing Cross-Channel Analytics Into One PlatformCustomer data platform Lytics launched a new feature on Wednesday that enabl ...
- New Data Management Platform Amperity Launches Out Of Stealth ModeAmperity is a Customer Data Platform that looks to leverage data scien ...
- Evergage Releases Triggered Email CampaignsEvergage is doubling down on email, releasing a new trigger-based email to ...
- CEOs Give Themselves High Marks For Improving Customer Experiences Improving customer experience is one of the main drivers of digital transformati ...
- Accenture Doubles Down On ExperienceAccenture is on the record as stating it wants to be t ...
- Optimizely Recruits New CMO, Aims To Democratize Testing, OptimizationOptimizely has tapped a 25-year marketing veteran, Carl Tsukahara, to join t ...
- Banks Prepare For Their Uber MomentA pretty app is just the start. Shared data will open ...
- 888 Gets Record Fine For Not Protecting CustomersOnline gambling company 888.com has been fined a record GBP7.8m for ...
- Travel Sites Let Holidaymakers DownTravel sites are letting down customers, a new research paper from Bla ...
- Come Fly With Me -- But Don't Expect Customer ServiceTravel sites have been outed as failing half of the Brits th ...
- Consumers Demand More, Forgive Less, Study FindsSome 60% of consumers become less loyal to brands after poor websi ...
- From Basketball to Excellence: The Jordan Brand EvolvesAiming to unleash the Michael Jordan in everyone, the Jordan brand's marketi ...
- Forrester Matches Consumer Experience To Google, Amazon, Apple, FacebookIn a world where Google, Amazon, Apple, and Facebook set consumer expectatio ...
- Axa Reviews Its Digital BriefAxa is reviewing its digital agency requirements. "Campaign" believes the review wi ...
- Consumers Less Satisfied With Search, Ads Worst Part Of Experience, ACSI SaysConsumers are less satisfied with search engines in 2017 compared with pa ...
- Airlines Customer Satisfaction Takes A Turn For The WorseThe airlines industry has nosedived in a new study in to custom ...
- BA's Crown Slips As Airlines Outed For Poor ServiceNew research shows that no industry has worsened in customer experience ...
- Verizon Slows Mobile Video Streams, Claims Customers Not AffectedFaced with reports of mobile video slowdowns, Verizon acknowledged on Friday th ...
- Do You Know Your Andres?There's a grocery store a few miles from my house. It's sma ...
- Help! Customers Value Service Above All ElseConsumers want service more than a 24/7 omnichannel experience, a new surv ...
- Less Than Half Of Consumers Satisfied With Email-Based Customer Service Eight out of ten shoppers are willing to switch brands after ...
- Telecom Satisfaction Drops Off At 1-Year MarkEvaluating the experiences of more than 11,000 telecom customers, customer experience compa ...
- If Experience And Image Trump All, Why Is GAME Being Rescued By Sports Direct?All marketers are said to be in the experience business now a ...
- New Head of Customer Experience Announced By British AirwaysIberia's marketing boss, Carolina Martinoli, has been named as the head ...
- Digital Media Forces Consumers To Drop Faith In BrandsThe research results are in -- and it's not good reading. Consume ...
- Misunderstanding Consumer Emotions Can Lead Campaigns AstrayLong-standing stereotypes about emotion can lead marketers to false assumptions about potenti ...
- Tesla Takes Cross-Country Road Trip To Meet ConsumersPulled by the Model X SUV, which can tow up to 5,0 ...
- BA's Customer Experience Director DepartsBA's director of customer experience, Troy Warfield, has departed after only ...
