Tag results for "customer experience"
- Think The Voice Channel Is Dead? Think Again Digital interactions are growing exponentially, but not at the expense of voi ...
- Forrester Finds CX Lacking For Many BrandsEven the few that are getting good or excellent ratings are stagnatin ...
- Cannes Lions Tells Creatives They Just Became Experience CuratorsCreative will descend on Cannes tomorrow to discover campaigns are not enou ...
- Ascendant Network, Signal Study Confirms Customer Focus Pays Off Consumers favor brands that are willing to invest in the technology ...
- Are Search, Beacons The Next Solid Step In Cross-Channel Advertising?Location3 President Alex Porter offers advice about the upsides and downsides ...
- 5 Offline Local Business Factors That Surface In Online Reputation: Part IThere are five elements that repeatedly surface when consumers contribute -- accurate ...
- BlueVenn, Inka Solutions Partner To Enhance Marketing For News MediaBlueVenn, a U.K.-based customer data software provider, and marketing technology company In ...
- Brits Are Increasing Spend On Experience, Cutting Back On RetailNew figures from the British Retail Consortium and KPMG show a 0. ...
- Apple, IBM Partner To Focus City Furniture On Cross-Channel ExperiencesThe stores have seen an average increase in the average order val ...
- Gap Between British And US Customer Experience WideningAmerican customer experience is typically better than in the UK, but n ...
- Shoppers Are Fickle On Stock LevelsEuropean shoppers do not have a lot of patience. While 70% a ...
- Alaska Airlines, Delta Garner Top Performer RecognitionThe airline, which has held the top spot for 10 consecutive yea ...
- Are We Over-Egging Better Sales Apps As New Experiences?Nobody has anything against smarter apps that serve us better. But aren ...
- Marchex Speech Analytics Digs Into Call Data, Providing 'Training Data' For ChatbotsThe main purpose of the Marchex Speech Analytics platform that recently launch ...
- Mazda Engages Prospects With Nationwide TourThe cross-country tour will include "Intercept" events, or the more traditional ri ...
- UK Dominates Top Spots In Dotmailer's League TableDotmailer has released its "Hitting the Mark" report on who's getting ema ...
- UK Businesses Getting Email Right, And WrongSmall business celebrates the success of British brands in Dotmailer's "Hitting T ...
- Oracle Boosts Marketing Cloud Services With Added AI, Chat FeaturesOracle unveiled new chat features and adaptive intelligence to its Customer Experien ...
- Study: Gap Found Between Customer Expectations And RealityAccording to a Talend study released Wednesday, 63% of respondents said usi ...
- First Choice: Email Leads In Personalization, Study FindsEmail is the No. 1 personalization channel. But only 45% agree th ...
- How Is Your Customer Experience Evolving?The next decade will bring even more disruption as digital transformation infor ...
- TalkTalk And BT Broadband Offer The Worst ServiceTalkTalk and BT have been outed by a Which? survey as providi ...
- Netflix Will Spend $1B In Acquisition Marketing, With A Good Bit On ProgrammaticReporting its Q1 earnings this week, Netflix said it would put ...
- United's CEO Criticised For Poor Leadership"Marketing Week" columnist Mark Ritson takes United's CEO to task over wh ...
- Cadillac Plans Second Cadillac House In Shanghai"We are bringing a different audience to Cadillac that wouldn't come ...
- "Tone Deaf" Email Sparks Outrage Against United's CEOThe Daily Mail has blasted United Airline's CEO, Oscar Munoz, for ...
- Mobile-First Is No Longer A Term, It's An Ad Spend FactThe IAB UK shows mobile accounts for 38% of digital ad spe ...
- Lincoln Pilots New Chauffeur ServiceThe program offers owners the opportunity to schedule a driver to co ...
- Beacon Use Gives Retailers An Edge With ShoppersBeacons have sometimes gotten a bad rap but with "always on" consumer ...
- Two For The Road : Samsonite And eBagsSamsonite has acquired eBags -- and its vast email capability. ...
