Tag results for "customer experience"
- Best Buy's Customer Experience And The Art & Science EquationIn real time, still so much of what the company can ...
- Chobani Shows How To D2C When You're Not D2CChobani works with one partner very closely. By doing so, it mitigat ...
- End-to-End Personalization: The Farmer's DogThe Farmer's Dog knows a great deal about each individual dog a ...
- Once Upon A Mattress: Telling Purple's StoryThe videos that get the attention of consumers all leverage humor a ...
- Georgia-Pacific Goes From Product-centered To Providing Better Experience"Give a customer a solution that reduces their consumption, give them ...
- End-to-End Is The Real Holy Grail: A Dell Use StudyThe team created end-to-end automation in paid media by building an ...
- L'Oreal Warns Brands Who Just Sell Product Will DieL'Oreal is warning marketers that it believes companies that simply sell product ...
- John Lewis Launches VIP Personal Shopper ServiceJohn Lewis' new store in Cheltenham is launching with an after-hours V ...
- J.D. Power, Reputation.com Offer Tool To Improve Customer ExperienceBrands can take a more holistic view of customer feedback with ...
- Email Widely Used For Customer Service Despite Inconvenience, Poll SaysA new study shows that email is second in usage after phon ...
- RBS On How It Is Shifting To Focus On Amazon-Like Customer ExperienceRBS is on a mission to turn around its public perception ...
- Unilever Listens, FinallyFMCG giants are all about listening to customers, right? Finally, Unilever g ...
- Marketplaces Like Amazon Focused On Experience, Value, Trust, Study ShowsThe report finds that marketplaces like Amazon generate significant revenue. Top busine ...
- 3 Years Out: That's When Shoppers Can Expect To See Great, AI-Driven ServiceRetailers are using new technology, but need improvement in several areas, B ...
- Second-Party Data Is An Opportunity For PublishersSuch data it's more reliable for publishers and offers better performance a ...
- Study: Brands Get Low Scores For Email ExperienceA study shows that firms are lagging on helpfulness, personalization and bei ...
- Messagepoint Forms Partnership With SparkPostMessagepoint's CCM clients will now have access to SparkPost's cloud-based email delive ...
- Female CMOs Lead In Brands Delivering Customer ExperienceSeven of the top 20 brands in the fourth annual Brand Relevan ...
- Five Stars -- Or Ratings Purgatory?Does the automated system of review and punishment actually improve the quali ...
- Half Of Marketers Lack CX Connections With MillennialsAbout 52% of marketers participating in a survey about serving an exception ...
- Customer Experience 'Stagnates,' Differentiation 'Evaporates'Overall, consumer perceptions of their customer experience with major brands is relative ...
- The Object Of Their Obsession: Putting The Customer FirstAre you customer obsessed? Or customer naive? This can have a beari ...
- Streamers Dominant In Customer SatisfactionStreamers such as Netflix and Hulu averaged 75 points out of 10 ...
- Starbucks Appoints Havas Helia For EMEA Customer EngagementHavas Helia has been appointed as Starbucks' first European-wide customer engagement agenc ...
- How I Became A Third Party: A First-Person AccountOur industry loves a good party, but lately, it's become obsessed wi ...
- Spirit CEO Shares Operational NewsSpirit recently unveiled self-tagging for checked bags. This newest advancement allows custome ...
- ERelevance Debuts Patient Cross-Channel Follow-Up ToolAesthetic healthcare providers often lack the resources to follow up with patien ...
- Younger Shoppers Stick With Physical Stores, Want Tech To Personalize ExperienceYounger shoppers want functional future technologies that help them customize their in-sto ...
- Radisson Experience Brief Takes Accenture Interactive To 25,000 StaffExecutives watching the march of the consultancies might want to take ...
- The Simple Truth That Victoria Beckham Can Teach MarketersShe wanted to be as big as Persil -- but then ...
