- Podium Raises $60 Million To Grow Customer Platform
Digital News Daily, Gavin O'Malley - Thursday, June 7, 2018
Podium's platform now supports customer messaging, reviews, webchat and customer feedback channel ...
- Fake Five-Star Reviews Being Sold Online
Around the Net In MAD London, Sean Hargrave - Monday, April 30, 2018
A BBC investigation has uncovered fake five-star reviews being sold online. T ...
- Google Looking To Sell Zagat, Per Reports
Search & Performance Insider, Laurie Sullivan - Wednesday, January 3, 2018
Reports on Wednesday suggest Google may sell restaurant review business Zagat, whi ...
- eBay Data 'Leak' Sends Google Scrambling To Mask Names
Search & Performance Marketing Daily, Laurie Sullivan - Monday, December 11, 2017
eBay exposed the real first and last names of customers, along wi ...
- Fake Reviews Influence Consumer Buying Habits
Search & Performance Marketing Daily, Laurie Sullivan - Thursday, November 9, 2017
In a world where the authenticity of online content and the tru ...
- Online Product Reviews Can Boost In-Store Sales Up To 75%
Search & Performance Insider, Laurie Sullivan - Wednesday, November 1, 2017
For every incremental $1 sold online in the apparel and accessories categor ...
- NYTCO Launches New 'Wirecutter'
Publishers Daily, Sara Guaglione - Tuesday, October 3, 2017
The new 'Wirecutter' has officially launched today, combining The New York Tim ...
- TripAdvisor Partners Up With Deliveroo
Around the Net In MAD London, Sean Hargrave - Friday, July 14, 2017
TripAdvisor has partnered with Deliveroo to allow its users to not on ...
- Reviews Are Great For Ratings -- But What About Improving CX?
London Blog, Sean Hargrave - Thursday, June 22, 2017
Customer experience is now at the centre of marketing, yet brands on ...
- Review Sites Generate Higher Conversions Than Search, Social, Yelp Study Finds
Search & Performance Marketing Daily, Laurie Sullivan - Monday, May 22, 2017
About 25% of those who read a review made a purchase with ...
- 88% Of Consumers Heed Negative Reviews On Social Media
The Social Graf, Erik Sass - Monday, May 1, 2017
The good news is that companies have a good chance of getti ...
- Make Review Cultivation A Core Business Practice
Search & Performance Insider, Aaron Baar - Tuesday, March 28, 2017
Review cultivation needs to be an important part of your regular busine ...
- Reviewers Using Bad Reviews As Revenge
Around the Net in Search Marketing, Laurie Sullivan - Tuesday, December 13, 2016
Online reviews have become a weapon of sorts. Such the case f ...
- Amazon Cracks Down On "Incentivized" reviews
Around the Net In Media, Gavin O'Malley - Friday, November 25, 2016
Keeping an earlier promise, Amazon appears to being rapidly deleting “incentivized” review ...
- The Importance of Reviews, Redux
Search & Performance Insider, Aaron Baar - Tuesday, November 15, 2016
In its annual Local Consumer Review Survey, BrightLocal finds the number ...
- PissedConsumer Sues Over Alleged Conspiracy To Squelch Bad Reviews
Around The Net in Daily Online Examiner, Wendy Davis - Tuesday, October 25, 2016
Review site PissedConsumer.com says it was the target of a "brilliant b ...
- Amazon Bans Incentivised Reviews
Around the Net In MAD London, Sean Hargrave - Wednesday, October 5, 2016
Amazon is cracking down on the practice of companies offering free produc ...
- Like This? Give It A Good Review
Search & Performance Insider, Aaron Baar - Tuesday, September 20, 2016
Though customer reviews are nothing new, they're becoming increasingly important when ...
- Prestigious Pets Loses Battle Over Bad Yelp Review
PolicyBlog, Wendy Davis - Friday, September 2, 2016
A judge in Texas has dismissed Prestigious Pets' lawsuit against a custom ...
- Yelp Uses Humor To Show How It Can Help
Marketing Daily, Tanya Gazdik - Tuesday, June 7, 2016
"The campaign is designed to build awareness of Yelp and show i ...
- Influenster Gets $8 Million From Ebates To Enhance Review Platform
Mobile Marketing Daily, Ben Frederick - Tuesday, April 5, 2016
The money will be used to improve the platform and scale ...
- Amsterdam Judge Orders Google To Reveal IP Addresses Of Fake Reviewers
Search & Performance Marketing Daily, Laurie Sullivan - Wednesday, March 9, 2016
Fake reviews for products and services have plagued Amazon, Google, and Ye ...
- Competition Watchdog Clamps Down On Fake Review Company
Around the Net In MAD London, Sean Hargrave - Monday, March 7, 2016
The UK's competition watchdog has cracked down an online marketing company th ...
- Watchdog Faults Shark Over Use Of Amazon Review In Ad
Daily Online Examiner, Wendy Davis - Wednesday, February 24, 2016
An industry watchdog criticized Shark for boasting about an Amazon.com review b ...
- Senate Considers Banning Online 'Gag' Clauses
PolicyBlog, Wendy Davis - Thursday, November 5, 2015
Consumer advocates and companies that operate review sites are backing a propos ...
- Fake Reviews, Web Sites, Phone Numbers
SearchBlog, Laurie Sullivan - Tuesday, October 20, 2015
Rogue reviews are in the news again. This time Amazon has su ...
- More Pot Pubs Change Hands
The Daily Blog, Erik Sass - Friday, October 16, 2015
Consumer and business-to-business media companies focused on pot are launching and tradi ...
- People-Rating Service Peeple Readies Launch
Around the Net in Mobile, Gavin O'Malley - Thursday, October 1, 2015
Ready or not, consumers are about to get a Yelp-like review a ...
- Searching For Reviews Influences Buying Process
Search & Performance Marketing Daily, Laurie Sullivan - Friday, September 4, 2015
Searching and finding reviews can influence the buying process, even if tho ...
- Yelp Misses Q2 Expectations
Around the Net in Mobile, Gavin O'Malley - Wednesday, July 29, 2015
Yelp’s stock tumbled in after-hours trading, on Tuesday, after its latest earnin ...