December 3 - 6, 2023
Email Widely Used For Customer Service Despite Inconvenience, Poll Says
- by Ray Schultz , October 15, 2018
Email is one of the top two channels used by consumers seeking agent-assisted service. But it lags in convenience, according to 2018 Customer Experience Transformation Benchmark, a study by NICE inContact.
It also produces a lower Net Promoter Score than most other channels.
Overall, only 35% are satisfied with their …
