June 3 - 6, 2024
automotive
Customer Satisfaction In Automotive Segment Declines
- by Tanya Gazdik , August 23, 2022
Satisfaction with the auto industry declined slightly, according to the American Customer Satisfaction Index Automobile Study 2021-2022.
Overall, scores slid 1.3% to a score of 77 (out of 100). A sharp 4% decline in customer satisfaction with the group of smaller luxury and mass-market nameplates puts downward pressure on the …
