The Mobile Marketing Association Tuesday released revisions to its definition of "mobile marketing." The new definition is: "Mobile marketing is a set of practices that enables organizations to
communicate and engage with their audience in an interactive and relevant manner through any mobile device or network."
While that redefinition may not seem all that earth-shaking, the MMA said
the significance of it "likes in two parts of its taxonomy:"
1. The "set of practices" includes "activities, institutions, processes, industry players, standards, advertising and media, direct
response, promotions, relationship management, CRM, customer services, loyalty, social marketing, and all the many faces and facets of marketing."
And 2. To "engage" means to "start
relationships, acquire, generate activity, stimulate social interaction with organization and community members, (and) be present at time of consumers expressed need." Furthermore, engagement can be
initiated by the consumer ("Pull" in form of a click or response) or by the marketer ("Push").