The measurement of TV viewers under 18 has always been somewhat of a challenge. The task has become even more complicated with the fragmentation of media, since younger viewers especially are using
their devices for a range of media consumption behavior.
CIMM (the Coalition for Innovative Media Measurement) just announced a new committee on children and teens’ measurement that,
according to CIMM CEO Jane Clarke, is tasked “with the goal of providing a higher level of urgency and importance to improving cross-platform, digital and mobile measurement (for both content
and ads) among children and teens ages two to 17.” The committee has approached both comScore and Nielsen with RFPs to see what measurement approaches they recommend.
The challenge of
cross-platform measurement is compounded for those under 18 years old because of the way they use all viewing devices, including for gaming, social media and TV co-viewing. There are also the legal
limitations in reaching and measuring young, impressionable consumers because of COPPA, the Children’s Online Privacy Protection Act, which requires parental consent in order to report
personally identifiable information collected from people under the age of 13.
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All this means that measurement of children and teens requires either the development of an opt-in calibrated
panel or accurate ascription of demographics. But even ascription can be problematic. In some cases, measurement companies are collecting significant amounts of traffic data that is unreportable
because measurement companies can't use the third-party data without parental permission.
Some of the major measurement companies face some aspect of this problem. As Clarke explains,
”Nielsen can’t report Facebook data for those under 18 due to the MRC and COPPA, and comScore doesn’t report any digital data that it can’t attribute to a demographic
group.”
There are a range of questions and issues in measuring those 2 to 17, from the logistical ("How do you gain parental approval to measure children’s usage of media?") to the
ethical ("What about privacy on individual devices?"). Then there are practical questions like “What data would be most valuable, and how would we get it?" “Is passive capturing of data
possible, and if so, how?” and “How will you capture co-viewing and channel decision-making?” When it comes down to it, the big question is “Where do you start?”
“Protecting children’s privacy while providing sufficient third-party data that can be used for planning/buying/selling media across devices/platforms is the main challenge,” said
Marc Normand, vice president of research, Disney media sales & marketing and a member of the committee. “We each have our own first-party data, but we need a third-party measurement company
to validate the data and put it in competitive context.”
Another committee member, Mark Loughney, Turner vice president of research, young adults ad sales, agreed. “We and our
advertising partners need to know more about the demographic characteristics of who is watching,” he said. “From our first-party data, we know how much content and how many ads we are
serving, but we don’t know who the content and ads are reaching. ”
Time is of the essence. Even now, as this next upfront gets underway, media companies that target kids and teens
have limited data to show, especially in the cross-platform environment where those young digital natives are most active.