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United's CEO Criticised For Poor Leadership

Marketing Week columnist Mark Ritson takes United's CEO to task over what he deems to be terrible leadership. He contrasts the way in which he managed to bungle the entire issue, instead of properly apologising and looking into it. This is stark contrast to what he deems to be true leaders, such as Elon Musk, who are alerted to a problem and seek to sort it out.

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