Dentsu posted net revenue of 284.5 billion Japanese yen ($1.824 billion) in the third quarter, up 2% from 2023 with organic growth (which excludes M&A and currency impact) of 0.3%. 

The company downgraded its full-year 2024 organic revenue guidance to flat. In previous quarters it had forecasted growth of 1%. The firm said the downgrade was due to “slower than expected business performance in Customer Experience Management in the international markets.” 

Performance in Q3 was driven by growth in Japan (2.8%) and the Europe, Middle East and Africa region (6.9%). 

The Americas region reported an organic revenue decline of 3.1%. The good news: the region has shown quarterly improvement since the fourth quarter of last year.  

Dentsu CEO Hiroshi Igarashi stated, “Over the last nine months, we have made internal investments around data & technology, people & culture and business operations to accelerate our competitiveness. We are confident in our medium-term direction and prospects of the Group, and these internal investments will strengthen our capabilities to deliver Integrated Growth Solutions and restore our competitive advantage to return to organic growth.” 

The company said a new mid-term management plan will be announced in February 2025.