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With Mega Coupons, Whole Foods Goes On Offensive

WholeFoods-InStore

While it probably won't be enough to shed its "Whole Paycheck" reputation, Whole Foods Market is going on a price offensive. First, its offer of $20 worth of groceries for $10 has become the fastest-selling coupon on LivingSocial. And second, it's publicizing consumer research that claims it is actually cheaper than other supermarkets.

The LivingSocial program, the first national grocery coupon ever offered by the deal site, didn't just sell well -- it sold fast. At its peak, people were buying about 80 coupons per second, Brendan P. Lewis, a spokesperson for the Washington D.C.-based LivingSocial, tells Marketing Daily. (While that is its fastest-selling coupon, it's not the best-selling -- a distinction that still goes to Amazon, which sold 1.3 million coupons back in January, he says.) And Whole Foods is also donating a portion of the proceeds toward its Whole Kids Foundation and antiobesity programs, another first for a national LivingSocial promotion.

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Separately, Whole Foods -- based in Austin, Tex. -- says that it isn't just competitive with other national food chains, but that it's actually cheaper: It released a competitive pricing study showing that a basket of popular grocery items costs $5.38 less at Whole Foods Market than at other supermarkets. (The sample basket included non-sale prices for eggs, romaine lettuce, soy milk, yogurt, peanut butter, pasta sauce, and frozen fruit.)

While supermarket analyst David J. Livingston doesn't buy the chain's affordability claims ("They've got a huge mark-up," he says), "Whole Foods is very good at getting people to separate from their money once they are in the store. They do that through the 'Wow' factor, and presentation. Little details, like using window seating for their dining areas so potential shoppers can drive buy and see people eating there, all add to the psychological appeal. It's a store that's fun and makes people feel good."

The retailer's research also found that increasing food prices has not diminished consumer appetites for healthier foods, with 74% saying they will not compromise on the quality of food they buy. And 72% say they plan to keep buying the same amount of natural and/or organic foods they always have, with 24% saying natural and/or organic foods would make up more than a quarter of their total household food purchases this year.

But they are making changes to accommodate rapidly rising food prices: 75% have changed cooking and eating habits due to the economy, with 57% eating out less often. (The poll is based on responses of some 2,100 adults, and was done by Harris Interactive.)

3 comments about "With Mega Coupons, Whole Foods Goes On Offensive ".
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  1. Nick Berry from DataGenetics, September 14, 2011 at 5:39 p.m.

    The uptake of the offer was pretty rapid. Over 500,000 coupons were sold in just 78 minutes!

    See the chart here:

    http://datagenetics.com/blog/september12011/index.html

  2. Paula Lynn from Who Else Unlimited, September 15, 2011 at 11:26 a.m.

    Lovely stores. Great products. Cheaper? HA HA HA HA HA HA HA HA HA HA AHA HAHAHA HA They must have been confused with Trader Joe's.

  3. Christina Ricucci from Millenia 3 Communications, September 19, 2011 at 9:07 a.m.

    $20 worth of food for $10...? Gee that's swell, now I can buy bread AND milk at Whole Foods.

    But this is my favorite part: "It's a store that's fun and makes people feel good."

    Umm, Sarah, I'd like to invite you and David Livingston to visit our local Whole Foods store in the metro DC area. It's small, cramped, the selection is poor compared to other W.F. markets (forget the hot bar), and the cashiers act like the customer is the enemy. You'd better know what you want before entering the store, because this is not a place where you want to ask someone for help. Go on a Saturday or Sunday which is when most working people have time to shop. Let us know in a follow-up column if you get out of there alive AND with your sanity intact. And be sure to tell us if you thought it was fun and made you feel good.

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