Mobile Web Sites Take Bigger Commerce Share

Mobile-Devices-AOne out of every five visits to ecommerce Web sites now comes from either a tablet or smartphone, signaling that attribution paths and technology will become increasingly important in 2013.

Tablets and smartphones began showing significant market share improvements during the 2012 holiday season -- including on Cyber Monday, when Web site visits from both devices more than doubled in one year, from 7.9% to 18.9%, according to Monetate, which assists companies like Delta, Best Buy and Macy's use data to market online.

The Apparel and Accessories category proved the most popular for online shopping during the holidays -- followed by books, tickets, daily deals and consumer electronics, according to Monetate. Web site experiences for smartphones are not typically optimized, so while shoppers use smartphones to research products, most move to computers or tablets to make the purchase. In fact, conversion rates from tablets were slightly higher on the Tuesday at 6.72% following Cyber Monday at 6.31%.



Tablet search could drive upwards of $5 billion in revenue for Google in 2013, according to Marin Software, which filed an S-1 Wednesday with the U.S. Securities and Exchange Commission to take the company public. The report estimates that cost-per-click prices for tablet search ads rose 25% in 2012.

Some of the biggest challenges marketers will face in 2013 involve following consumer attribution paths to mcommerce sites, as well as the differences in targeting and bidding ad formats. Content and location leading consumers to purchase on mobile devices will become more important than device type in 2013.

With the emergence of newer ad formats, such as click-to-call ads, mobile ad campaigns will continue to become more sophisticated, with Microsoft suggesting the addition of video Skype features in click-to-call mobile ads.

2 comments about "Mobile Web Sites Take Bigger Commerce Share".
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  1. Pete Austin from Fresh Relevance, February 16, 2013 at 5:47 a.m.

    Re: "Web site experiences for smartphones are not typically optimized, so while shoppers use smartphones to research products, most move to computers or tablets to make the purchase." I don't think that's the main reason. The problem is that people don't like to store their credit card details on their cellphone. Everyone has either had their cellphone lost or stolen, or knows people who have, and if you do mobile shopping then when this happens it's a nightmare process of cancelling all your cards and changing all your passwords. Much easier to only buy with a computer that's securely in your home or office.

  2. Michael Massey from Clickit Digital, February 17, 2013 at 5:49 a.m.

    After watching a live stream of the Mobile Summit there still seems to be a disconnect between marketers and smartphone / tablet users.

    According to one of the research analysts it really boiled down to delivering the right ad in the right context. One participant in the study noted that marketers have gathered all of the data on me based on my web history, why are they still not able to present ads and offers that apply to me?

    The challenge is presenting an offer that moves the user from ad view to purchase and compresses the buying cycle.

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