Commentary

Macy's Wants Holiday Shoppers To Scan And Shop

In case you haven't been paying attention, Macy's is pretty much all-in with mobile this holiday. The company has already been well ahead of most retailers in adopting in-store video activations, a QR code built into its star logo, and a tight cycle of TV spots pushing its branded app on consumers. Clearly, the brand sees mobile as a direct route to its customers.

Adding onto this portfolio of mobile initiatives, the department store is embedding image recognition in its Macy's Star Gifts app so shoppers can scan an item they see advertised in Macy's upcoming gift catalog as well as in its print advertising and out-of-home placements. Rather than scan a code, the image recognition technology simply recognizes the item itself and delivers to the app product information as well as gift-giving help. The technology from NantMobile is an augmented reality layer that overlays red gift boxes onto the physical image. The idea is for the retailer to have a simple way of activating interactively a wide range of other advertising assets. It is also a way of using the products themselves to promote an app experience where Macy's can engage the shopper more deeply. The Star Gift App has other gift ideas, advice from style expert Clinton Kelly, product videos and gift lists. The content will be different by category.

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Clearly, Macy's wants to get people into the app itself. It is offering a $10 gift code to those who scan the first page of the Star Gift print catalog that arrives early this month. The app does also lead to direct shopping opportunities for making a purchase on the spot.

It is interesting that Macy's seems to be signaling how effective apps must be in engaging its shoppers, because it seems that it is driving people to them this season with the same sort of doggedness you would have expected for driving people to Web sites.

But let's face it -- this gets really cool when the image recognition software is adroit enough to activate the physical good itself. Forget the WR or AR codes or page image recognition. Let me aim my camera at an object in a store so that the phone recognizes it from most angles and can deliver more information and alternative paths to purchase. The intermediary technologies like AR and code apps work at a certain level of abstraction that require steps that still remove the shopper from the real world experience.

This is what Google was starting to envision with its Google Goggles project years ago and long before Google Glass became the tech dweeb obsession. If you will recall, Google was using IR to create a kind of visual index of stuff. Goggles is able to recognize great works of art, landmarks, a lot of packages. It can even read and solve a Sudoku puzzle, translate text and scan business cards into your contact list.

It always seemed to me this was a product with admirable Google-scale ambitions -- to index the object world. Ultimately that is closer to the ideal frictionless experience. 

3 comments about "Macy's Wants Holiday Shoppers To Scan And Shop".
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  1. Chris Nunes from Adocracy, November 6, 2013 at 12:48 p.m.

    Hi Steve-
    Any idea if Macy's produced this in-house, or who the responsible product owner is? I'd love to get them in to our AR Bay Area meetup group before the holidays to show it off.

  2. Steve Smith from Mediapost, November 6, 2013 at 12:54 p.m.

    I should have included it. NantMobile at http://nantmobile.com/

  3. Jeff Padilla from MassIdeation, November 8, 2013 at 1:40 a.m.

    This idea wont work properly in most Macy's,
    1- the wifi is weak
    2- customers like to ask question and prefer to be engage with.
    3- consumers love the paper coupon's
    4- not many customers take their mobile devices to shop in store
    5- most customers are Latino's, speak spanish only, 2nd Asian, 3rd Indian.
    6- I know this because I work in the Queens location.

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