Verint Offers Tool For Finding Gaps In The Customer Experience

Verint Systems Inc. has debuted a product designed to help companies automate input and prioritize improvements to the customer experience.

The new product, Anomaly Detection, track a sudden and significant changes in CX scores across channels and touchpoints and determines causes by analyzing thousands of data combinations, the company says.

Verint hopes to “help companies run enterprise-strength VoC programs that capture and analyze feedback, monitor dips and surges to CX metrics in real time and connect that data to CX drivers and outcomes states Jaime Meritt, CTO and chief architect, Verint.

Meritt adds: “Millions of customer interactions happen every day, creating more feedback and new ways to gain insights.”

Verint says it sends real-time alerts via email or SMS to speed time to action. 

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