Marketing Tech Firm TTEC Suffers Cyber Outage

Marketing firm TTEC, which focuses on customer experience and serves clients including the Bank of America, Verizon and Best Buy, experienced a cyber security incident that disrupted its business activities, according to KrebsOnSecurity. But it apparently has dealt with the problem. 

Earlier this week, a reader passed on an internal message to Kreps, stating that a apparently began on Sunday, September 12.

The company warned employees against clicking on a file in their Windows start menu called “!RA!G!N!A!R!”, according to Krebs. This may signal that it was an attack by the ransomware group “Ragnar Locker,” Krebs reports. 

TTEC had not responded to a request for comment from MediaPost at deadline. But TTEC acknowledged there was an episode in response to a query from the local Fox channel. It issued this statement:

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“TTEC is committed to cyber security, and to protecting the integrity of our clients’ systems and data. We recently became aware of a cybersecurity incident that has affected certain TTEC systems. Although as a result of the incident, some of our data was encrypted and business activities at several facilities have been temporarily disrupted, the company continues to serve its global clients. TTEC immediately activated its information security incident response business continuity protocols, isolated the systems involved, and took other appropriate measures to contain the incident. We are now in the process of carefully and deliberately restoring the systems that have been involved.

The Colorado-based company says: “We also launched an investigation, typical under the circumstances, to determine the potential impacts. In serving our clients TTEC, generally, does not maintain our clients’ data, and the investigation to date has not identified compromise to clients’ data. That investigation is on-going, and we will take additional action, as appropriate, based on the investigation’s results. This is all the information we have to share until our investigation is complete.” 

Last month, the company reported that its Q2 GAAP revenue increased 22.4% to $554.8 million YoY. Krebs says the firm has almost 60,000 employees, many of whom work offsite. 

 

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